Repairs Assistant
| Posting date: | 30 June 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Hours: | Full time |
| Closing date: | 30 July 2025 |
| Location: | Ashford, TN23 1HU |
| Remote working: | On-site only |
| Company: | Deekay Technical Recruitment Limited |
| Job type: | Contract |
| Job reference: |
Summary
Temporary 3 month assignment
Start ASAP
37 Hours per week
Communication and data entry skill are essential
To provide administrative and telephone support to the Responsive Repairs and Planned Maintenance Team.
To resolve at first point of contact as high a percentage as possible of repairs, planned maintenance and general housing enquiries directly using information systems and knowledge of housing practice and policy.
Maintaining and ensuring the accuracy of the council’s responsive repair and asset management data.
To assist in the delivery of a customer focussed service by influencing efficient and positive outcomes for tenants within the scope of the Council’s policy and budgets
To meet or exceed tenants and customers’ request expectations, for advice and property repairs, planned and cyclical work in accordance with agreed approach and policy
Work closely and effectively with the Repairs and Planned Maintenance Teams to ensure all tenants receive excellent customer service.
To provide telephone support to the repairs and planned maintenance teams to deal with and manage queries.
To ensure telephone or other contact or correspondence methods for property repair matters, are responded to in a friendly and professional manner, in accordance with service level expectations
To resolve as high a percentage as possible of general enquiries directly using information systems and knowledge of housing practice, policy and legislation.
Start ASAP
37 Hours per week
Communication and data entry skill are essential
To provide administrative and telephone support to the Responsive Repairs and Planned Maintenance Team.
To resolve at first point of contact as high a percentage as possible of repairs, planned maintenance and general housing enquiries directly using information systems and knowledge of housing practice and policy.
Maintaining and ensuring the accuracy of the council’s responsive repair and asset management data.
To assist in the delivery of a customer focussed service by influencing efficient and positive outcomes for tenants within the scope of the Council’s policy and budgets
To meet or exceed tenants and customers’ request expectations, for advice and property repairs, planned and cyclical work in accordance with agreed approach and policy
Work closely and effectively with the Repairs and Planned Maintenance Teams to ensure all tenants receive excellent customer service.
To provide telephone support to the repairs and planned maintenance teams to deal with and manage queries.
To ensure telephone or other contact or correspondence methods for property repair matters, are responded to in a friendly and professional manner, in accordance with service level expectations
To resolve as high a percentage as possible of general enquiries directly using information systems and knowledge of housing practice, policy and legislation.