Service Delivery Specialist (AV)
| Posting date: | 30 June 2025 |
|---|---|
| Salary: | £35,116 to £39,355 per year |
| Hours: | Full time |
| Closing date: | 14 July 2025 |
| Location: | Portsmouth, Hampshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | University of Portsmouth |
| Job type: | Permanent |
| Job reference: | REC00003603 |
Summary
The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference.
Experience the pride of being part of a select group – one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.
Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.
The Role:
Are you an AV professional who’s excited to make a real difference for students?
Working as part of a Service Delivery team and reporting to the Deputy Service Delivery Manager, the Service Delivery Specialist (AV) will be required to provide all levels of IT support to customers via multiple methods (telephone, remote, or deskside). This will cover all the University’s IT systems and services as required.
The Service Delivery Specialist (AV) will participate and align with our ITIL processes, for example, Incident, Problem, Service and Change Management. There will also be an element of education and training in specific areas of software, where there is a customer demand. The Service Delivery Specialist will also support the activities and projects defined in the Digital Transformation Plan.
The Service Delivery Specialist (AV) will support the Service Delivery Manager in forming and executing the University AV vision through planning and the deployment of cutting-edge AV services and will actively collaborate with internal stakeholders and external partners while striving to keep the university at the forefront of innovation. This role includes assisting with our AV strategy, crafting standards, help with service management and AV implementation.
The successful applicant will have excellent customer service skills and experience working within a strong customer focused AV environment.
For further information, please contact robert.cox@port.ac.uk
Employer, External Only: University of Portsmouth Academic Services Ltd (UASL)
Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:
Competitive salary, including incremental progression within your scale.
Generous pension scheme.
Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
Family-friendly policies supporting flexible working.
Staff discounts and loyalty schemes.
Staff car parking and discounted public travel.
Excellent training and development opportunities.
Staff wellbeing programmes.
Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
Discounted learning.
Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
The perks don’t stop there - click ‘apply’ for further information on My Reward and Benefits
UKVI Statement
Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.
ED&I Statement:
We are strongly dedicated to embedding equality, diversity and inclusion (EDI) within our community. As an Athena SWAN and Race Equality Charter award holder, a member of Stonewall and a Disability Confident Employer we are passionate about creating a welcoming and inclusive environment, regardless of your background. We welcome applications from people with a wide range of skills, perspectives and experiences. In addition, we want our workforce to be representative of our diverse student population. Please see our EDI Framework and objectives.
Please note that this vacancy may be closed earlier than advertised, so early applications are advised.
Experience the pride of being part of a select group – one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.
Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.
The Role:
Are you an AV professional who’s excited to make a real difference for students?
Working as part of a Service Delivery team and reporting to the Deputy Service Delivery Manager, the Service Delivery Specialist (AV) will be required to provide all levels of IT support to customers via multiple methods (telephone, remote, or deskside). This will cover all the University’s IT systems and services as required.
The Service Delivery Specialist (AV) will participate and align with our ITIL processes, for example, Incident, Problem, Service and Change Management. There will also be an element of education and training in specific areas of software, where there is a customer demand. The Service Delivery Specialist will also support the activities and projects defined in the Digital Transformation Plan.
The Service Delivery Specialist (AV) will support the Service Delivery Manager in forming and executing the University AV vision through planning and the deployment of cutting-edge AV services and will actively collaborate with internal stakeholders and external partners while striving to keep the university at the forefront of innovation. This role includes assisting with our AV strategy, crafting standards, help with service management and AV implementation.
The successful applicant will have excellent customer service skills and experience working within a strong customer focused AV environment.
For further information, please contact robert.cox@port.ac.uk
Employer, External Only: University of Portsmouth Academic Services Ltd (UASL)
Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:
Competitive salary, including incremental progression within your scale.
Generous pension scheme.
Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
Family-friendly policies supporting flexible working.
Staff discounts and loyalty schemes.
Staff car parking and discounted public travel.
Excellent training and development opportunities.
Staff wellbeing programmes.
Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
Discounted learning.
Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
The perks don’t stop there - click ‘apply’ for further information on My Reward and Benefits
UKVI Statement
Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.
ED&I Statement:
We are strongly dedicated to embedding equality, diversity and inclusion (EDI) within our community. As an Athena SWAN and Race Equality Charter award holder, a member of Stonewall and a Disability Confident Employer we are passionate about creating a welcoming and inclusive environment, regardless of your background. We welcome applications from people with a wide range of skills, perspectives and experiences. In addition, we want our workforce to be representative of our diverse student population. Please see our EDI Framework and objectives.
Please note that this vacancy may be closed earlier than advertised, so early applications are advised.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.