Customer Service Agent
| Posting date: | 30 June 2025 |
|---|---|
| Salary: | £29,617 per year |
| Additional salary information: | + Bonus |
| Hours: | Full time |
| Closing date: | 30 July 2025 |
| Location: | Walsall, West Midlands, WS9 8UQ |
| Remote working: | On-site only |
| Company: | The Job People |
| Job type: | Permanent |
| Job reference: | TII302506_1751280210 |
Summary
Customer Service Agent
- Pay: £29,617 per year
- Based in Walsall, Aldridge
- Monday to Friday - 40 hours per week
- Permanent contract
- This is an office-based role, five days a week
- Previous Call centre and Customer Service experience an advantage
Customer Service Agent in Walsall, Aldridge. As a Customer Service Agent, you will work in a lively office, handling inbound and outbound calls for a thriving business.
Your daily responsibilities will include re booking orders, interacting with drivers, managers, and site managers. All Customer Service Agents collaborate as a team, building strong and lasting relationships with customers.
Requirements of a Customer Service Agent:
- Receiving complaints direct from customers or via the telesales agent, thoroughly investigating these, escalating to the appropriate department heads, and resolving to the satisfaction of the customer including creating credits.
- Meeting and exceeding performance metrics, such as response time and customer satisfaction goals.
- Reach out to customers through follow-up calls after their first deliveries to gather feedback, address any concerns, and provide exceptional customer service to enhance their overall experience.
- Continuously improving and implementing customer support processes and procedures and communicating these to relevant departments as required.
Please click apply if you are interested in this customer service agent role