Digital Practice Support Manager
| Posting date: | 30 June 2025 |
|---|---|
| Salary: | £37,497 to £38,373 per year |
| Hours: | Full time |
| Closing date: | 07 July 2025 |
| Location: | Newcastle upon Tyne, Tyne and Wear, NE7 7NE |
| Company: | DWP Digital |
| Job type: | Permanent |
| Job reference: | 412299_1751280779 |
Summary
DWP. Digital with Purpose.
We're looking for a Digital Practice Support Manager to join our team.
In DWP our different digital professions are set up into communities of practice. These brilliant roles are all about helping to ensure those practices are at their best, happy, skilled, engaged, informed and united in their understanding of what they are here to do.
You'll work with our Service Management community you'll play a vital role in enabling collaboration, sharing best practice, and capability building across the community of over 1,100 professionals who are driving digital transformation.
You'll work closely with the Head of Practice, Executive Sponsor, and Heads of Role, to shape and support the delivery of strategic objectives around Capacity, Capability, and Community.
DWP is the UK's largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people.
The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us.
What skills, knowledge and experience will you need?
- Proficient in MS Office software and bringing a diverse range of data sources into coherent and meaningful reporting outcomes.
- Managing ambiguity in requirements, using insight and initiative to generate outcomes which support a wide range of stakeholders
- Ability to communicate effectively at all levels, responding to queries using appropriate IT channels (e.g. Outlook; Teams), and escalation where appropriate to the wider team.
- Experience of identifying and delivering process and/or service improvement.
- Experience of working within an IT Service Management framework utilising associated best practice.
- Ability to translate high level objectives and strategies into specific business outcomes.
Details. Wages. Perks.
Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle-upon-Tyne, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub.
Pay: We offer pay of up to £38,373.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £11,116 per year.
Holidays: A generous leave package starting at 23 days and rising to 30 days over time.
You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- An award-winning environment and culture: Employer of the Year 2023(Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
Process:
We know your time is valuable, so our application and selection process is just two stages:
- Apply:complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview:a single stage interview online.
CLICK APPLY for more information and to start your application.
Proud member of the Disability Confident employer scheme