Receptionist/ Switchboard Operative
| Posting date: | 30 June 2025 |
|---|---|
| Salary: | £32,000 per year |
| Hours: | Full time |
| Closing date: | 30 July 2025 |
| Location: | Newcastle-under-Lyme, Staffordshire |
| Remote working: | On-site only |
| Company: | Appointments Personnel |
| Job type: | Permanent |
| Job reference: | 9878 |
Summary
Receptionist/ Switchboard Operative
Are you a confident communicator who thrives on delivering exceptional service? We're on the lookout for a professional, people-focused Receptionist/Switchboard Operative to join a high-performing national team. If you enjoy making a great first impression and managing busy phone lines with ease and accuracy, this could be the perfect role for you.
This is a full-time, permanent opportunity paying up to £32,000 per annum and offering the chance to be part of a supportive and forward-thinking environment.
Key Responsibilities:
Be the first point of contact for all callers, providing a warm, friendly, and professional experience.
Manage a high volume of inbound calls, directing them effectively across 32 UK locations.
Use internal telephony systems to quickly and accurately connect callers to the right teams.
Assess caller needs with empathy and professionalism, ensuring prompt and helpful routing.
Collaborate with the wider national Reception team to maintain seamless service.
Remain calm and efficient when handling urgent or sensitive enquiries.
Represent the company brand with every interaction, using appropriate tone and language.
Accurately log call information and support service improvement initiatives.
Follow processes for confidential or business-critical enquiries.
Ideal Candidate Profile:
Outstanding verbal communication skills with a clear and friendly telephone manner.
Excellent listener with a genuine ability to understand and respond to caller needs.
Organised and efficient, able to handle multiple enquiries in a fast-paced environment.
Comfortable using (or learning) internal telephony and directory systems.
Calm under pressure and capable of handling sensitive situations with professionalism.
Strong attention to detail and a commitment to service excellence.
A collaborative, team-oriented mindset.
High level of discretion and respect for confidentiality.
What’s in it for you:
Paying up to £32,000 per annum, depending on experience.
Full-time role, Monday to Friday, with two working pattern options: 8:00–4:30 or 9:30–6:00.
Supportive and professional team culture.
Opportunities for personal growth and long-term career progression.
Be part of a respected, values-driven organisation known for its service excellence.
If you are interested in this Receptionist/Switchboard Operative role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.
Job title: Receptionist/Switchboard Operative | Location: Stoke |
This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment Agency.
Are you a confident communicator who thrives on delivering exceptional service? We're on the lookout for a professional, people-focused Receptionist/Switchboard Operative to join a high-performing national team. If you enjoy making a great first impression and managing busy phone lines with ease and accuracy, this could be the perfect role for you.
This is a full-time, permanent opportunity paying up to £32,000 per annum and offering the chance to be part of a supportive and forward-thinking environment.
Key Responsibilities:
Be the first point of contact for all callers, providing a warm, friendly, and professional experience.
Manage a high volume of inbound calls, directing them effectively across 32 UK locations.
Use internal telephony systems to quickly and accurately connect callers to the right teams.
Assess caller needs with empathy and professionalism, ensuring prompt and helpful routing.
Collaborate with the wider national Reception team to maintain seamless service.
Remain calm and efficient when handling urgent or sensitive enquiries.
Represent the company brand with every interaction, using appropriate tone and language.
Accurately log call information and support service improvement initiatives.
Follow processes for confidential or business-critical enquiries.
Ideal Candidate Profile:
Outstanding verbal communication skills with a clear and friendly telephone manner.
Excellent listener with a genuine ability to understand and respond to caller needs.
Organised and efficient, able to handle multiple enquiries in a fast-paced environment.
Comfortable using (or learning) internal telephony and directory systems.
Calm under pressure and capable of handling sensitive situations with professionalism.
Strong attention to detail and a commitment to service excellence.
A collaborative, team-oriented mindset.
High level of discretion and respect for confidentiality.
What’s in it for you:
Paying up to £32,000 per annum, depending on experience.
Full-time role, Monday to Friday, with two working pattern options: 8:00–4:30 or 9:30–6:00.
Supportive and professional team culture.
Opportunities for personal growth and long-term career progression.
Be part of a respected, values-driven organisation known for its service excellence.
If you are interested in this Receptionist/Switchboard Operative role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.
Job title: Receptionist/Switchboard Operative | Location: Stoke |
This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment Agency.