Retirement Services Operational Service Delivery Leader - G7
| Posting date: | 30 June 2025 |
|---|---|
| Salary: | £55,557 to £66,058 per year |
| Hours: | Full time |
| Closing date: | 14 July 2025 |
| Location: | Motherwell |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 413575/3 |
Summary
One role in the Later Life service, which will be based in our Newcastle office – Tyneview Park, NE98 1BA.
The second role, in the Assurance and Enabling service, which can be based in one of the following offices.
- Blackpool – Fylde View Service and Support Centre, 1 King Street, FY1 3EJ
- Motherwell – Johnstone House, Airbles Road, ML1 3FA
- Newcastle - Tyneview Park, NE98 1BA
Please note: If your preferred location is Newcastle, you will initially be based in our Newcastle office, Tyneview Park, Whitley Road, Newcastle upon Tyne, NE98 1BA.
However, from September 2025, RSD will move temporarily to our Benton Park View Office, Benton Park Road, Newcastle Upon Tyne, NE98 1YX, before moving permanently to a new office in Pilgrim Way in 2026.
You will be asked for your preferences for up to 3 locations, these will tell us where you would prefer to work if you are successful. Please do not select a location unless you are prepared to accept a role in that location.
These job roles may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.
If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable, will be discussed with you prior to you taking up your post.
Please note: From 1 September 2025, there is an expectation that all employees work from the office for 60% of their working time.
What the successful candidate will do in the Assurance and Enabling service role:
- Operational Leadership of c500 colleagues and 3 Senior Executive Officers (SEOs) across 4 locations to deliver Spending Review objectives across Verify Earnings and Pensions (VEP) and General Matching Service (GMS) for the Directorate.
- Implement ongoing recruitment and redeployment activity to ensure correct resource/delivery model in place across the Directorate.
- Deliver Spending Review commitments and associated Annually Managed Expenditure (AME) savings across Carers Allowance and Pension Credit VEP and priority GMS areas.
- Complete digital discovery activity to enhance VEP portal and support efficient delivery.
- Continue to deliver process improvements to enhance delivery across these areas including empathetic approach and support for customers with overpayments.
- Strong stakeholder liaison with RSD Fraud, Error and Debt (FED) lead, Counter Fraud Compliance Directorate colleagues, Digital, DWP Operations Hub and other key areas to support delivery objectives.
- Work with RSD delivery colleagues to improve end to end processes across delivery arms and reduce duplication.
What the successful candidate will do in the Later Life role:
Running a large Operational Delivery arm of the business serving some of our most vulnerable customers:
- Manage at pace in a fast, ever-changing environment, delivering operational service delivery outcomes whilst maintaining and driving performance, contributing to the wider Service Modernisation agenda will be key requirements of the job role.
- Demonstrate commitment to departmental ways of working, including face to face visibility to all colleagues on your site in line with departmental hybrid-working arrangements, whether part of your direct line management chain or not; taking responsibility for the site leader role and embedding a culture of inclusion and support for wellbeing in line with our DWP values including leading on engagement activities within your site.
- Be an active member of the Senior Leadership Team, contributing to the wider Departmental agendas and providing visible, accessible, and effective senior leadership, taking a personal lead in communicating messages with clarity and conviction.
- Create and sustain effective relationships with senior stakeholders, including Directors, Director General, Permanent Secretary and Ministers and key partners/stakeholders, to develop stronger working across DWP to create powerful, purposeful partnerships.
Proud member of the Disability Confident employer scheme