BPSG Payment Services Team Leader
| Posting date: | 30 June 2025 |
|---|---|
| Salary: | £30,975 per year |
| Additional salary information: | Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. External recruits will start on the band minimum. |
| Hours: | Full time |
| Closing date: | 14 July 2025 |
| Location: | Blackpool |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 409761/1 |
Summary
A key role has arisen for an Executive Officer (EO) Team Leader to join the Benefit Payment Systems Group (BPSG), Payment Services Team.
BPSG specialise in pre and post payment resolution, including resolving issues and exceptions for bank payments’, third party deductions, control of payment files and other complications arising from the payment process. Our customers include DWP, Other Government Departments, Banks, Building Societies, and the general public.
As a Team Leader, you will have responsibility for managing a busy operations team to oversee the successful delivery of the teams’ objectives in relation to outcomes, key milestones, targets, standards and effectively managing risks. Specialising in the prompt resolution of pre and post payment issues and exceptions. This will involve investigations and making updates using DWP systems and system reports and dealing effectively with queries. The role will require liaison with DWP colleagues and third parties e.g. banks, building societies, utility companies and housing associations. The teams are multi skilled and work to a wide range of competing priorities and to very tight performance measures.
The successful candidate can expect to be involved in a range of the following activities:
- Day to day management of a team of Administrative Officers responsible for the delivery of customer, colleague and third-party creditors enquiry services.
- Proactively engage with direct reports in regular 1:1s to consider and support their wellbeing, performance and development, ensuring HR procedures are adhered to and in line with DWP procedures.
- Agree team Objectives, Commitments and Healthy Team Indicators.
- Maintain two-way communications, including through structured quarterly reviews to celebrate success, identify areas for development and manage delivery of agreed actions.
- Ensure successful continuous delivery by multi-skilling staff, building confidence and sharing knowledge, so the team can resource flexibly to ensure priority targets are consistently met. This will include building capability to meet anticipated future business needs.
- Ensuring self and team make a personal contribution towards continuous improvement activities in service delivery, and the customer experience to achieve service improvements, efficiency savings and improved cultural survey results.
- Manage the timely and accurate production and analysis of essential management information to help inform decision making and team resource planning in an ever-changing environment.
- Building productive relationships with a wide range of stakeholders to deliver better outcomes for both the team and wider department.
- Applicants must be able to demonstrate a passion for working flexibly across teams and delivering an excellent Customer Service with the ability to inspire, encourage and influence others to deliver quality outcomes and respond well to change.
Hybrid working
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home.
This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account.
This role can only be delivered from the UK.
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