Service Desk Analyst

Posting date:	30 June 2025
Salary:	£27,485.00 to £30,162.00 per year
Additional salary information:	£27485.00 - £30162.00 a year
Hours:	Full time
Closing date:	06 July 2025
Location:	Durham, DH1 3YG
Company:	NHS Jobs
Job type:	Contract
Job reference:	I9869-BIS28-7943

Summary

Joining a highly skilled Service Desk team, you'll be responsible for providing first-line support to our valued customers, addressing incident reports and service requests through various channels like telephone, email, and our self-service portal, all while utilising remote assistance. Your role as a Service Desk Analyst will not only involve technical expertise but will also require you to embrace and promote NECS's organisational values: 1. Honesty & Integrity: Demonstrating honesty and integrity in all interactions, ensuring trust and transparency with our customers and colleagues. 2. Dignity and Respect: Treating all individuals with dignity and respect, valuing diversity, and fostering an inclusive and supportive work environment. 3. Professionalism: Upholding the highest standards of professionalism in your conduct, communication, and problem-solving approach. 4. High Standards & Performance: Striving for excellence in service delivery, consistently meeting and exceeding performance expectations. 5. Happy and Fulfilling: Contributing to a positive and enjoyable work atmosphere, promoting employee well-being and job satisfaction. As you log incidents, handle service requests, and provide initial technical support, your commitment to NECS's organisational values will shine through, creating a positive and supportive experience for our customers. To excel in this role and align with our values, you should possess the following qualifications and skills: - A minimum of 1 year prior experience in a Service Desk role - Proficiency in providing excellent IT support for Microsoft software, with a focus on Windows 10 and Office 365 (especially Outlook) - Exceptional customer service skills