Customer Services Advisor
| Posting date: | 27 June 2025 |
|---|---|
| Salary: | £20,001.00 to £30,000.00 per year |
| Additional salary information: | £25,584 - £25,992 (pro-rata) |
| Hours: | Part time |
| Closing date: | 13 July 2025 |
| Location: | Darlington, DL1 5QT |
| Company: | Darlington Borough Council |
| Job type: | Contract |
| Job reference: | 282790 |
Summary
Have you got what it takes, to act as a customer advocate, providing excellent service to all customers and visitors contacting the Council.
Do you want to be a part of friendly, highly motivated team, providing advice to customers, resolving as many enquires as possible at the first point of contact, in line with releveant Legislation and Councils Policies.
Are you passionete aboutandnbsp; promoting encouraging and influencing others on the uptake of the Councils digiatal services.andnbsp;
**This is a temporary post for 12 months working Monday- Friday 09.30am-14.30pm**
For detailed information on this role, please refer to theandnbsp; attached Role Profile and Supporting Documents.
If you would like an informal chat around the job vacancy, please feel free to contact Yvonne Walker Customer Service Team Leader on 07920877742 or Tina Howison Customer Service Senior Advisor on 07741180899.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
Flexi-time scheme
Flexible working
Generous Maternity, Paternity and Adoption Leave schemes
Staff equality forums
Green Car Leasing Scheme
Access to a wide range of training, learning and development
Physiotherapy service
Confidential counselling service
Great wellbeing offer
Cycle to Work Scheme
Dolphin Centre Fit for Life Discounts
Local and National retailer discounts
Vivup employee benefit app and Lifestyle Savings
Arriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/
Find out further information about us and what itandrsquo;s like to work for our great team by visiting the Jobs and Careers home page.
https://www.darlington.gov.uk/jobs-and-careers/
General Information for Applicants:
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 403217 or HR@darlington.gov.uk , who will be happy to assist.
andnbsp;
Do you want to be a part of friendly, highly motivated team, providing advice to customers, resolving as many enquires as possible at the first point of contact, in line with releveant Legislation and Councils Policies.
Are you passionete aboutandnbsp; promoting encouraging and influencing others on the uptake of the Councils digiatal services.andnbsp;
**This is a temporary post for 12 months working Monday- Friday 09.30am-14.30pm**
For detailed information on this role, please refer to theandnbsp; attached Role Profile and Supporting Documents.
If you would like an informal chat around the job vacancy, please feel free to contact Yvonne Walker Customer Service Team Leader on 07920877742 or Tina Howison Customer Service Senior Advisor on 07741180899.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
Flexi-time scheme
Flexible working
Generous Maternity, Paternity and Adoption Leave schemes
Staff equality forums
Green Car Leasing Scheme
Access to a wide range of training, learning and development
Physiotherapy service
Confidential counselling service
Great wellbeing offer
Cycle to Work Scheme
Dolphin Centre Fit for Life Discounts
Local and National retailer discounts
Vivup employee benefit app and Lifestyle Savings
Arriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/
Find out further information about us and what itandrsquo;s like to work for our great team by visiting the Jobs and Careers home page.
https://www.darlington.gov.uk/jobs-and-careers/
General Information for Applicants:
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 403217 or HR@darlington.gov.uk , who will be happy to assist.
andnbsp;