Respiratory Physiology Administrator
| Posting date: | 27 June 2025 |
|---|---|
| Salary: | £24,625.00 to £25,674.00 per year |
| Additional salary information: | £24625.00 - £25674.00 a year |
| Hours: | Full time |
| Closing date: | 11 July 2025 |
| Location: | Milton Keynes, MK6 5LD |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9430-25-0410 |
Summary
Outpatient Scheduling / Rota Planning Monitor, manage and prioritise own workload, escalating to Senior Chief Respiratory Physiologist when departmental KPIs are likely to breach Following a Partial Booking plan (booking appointments six weeks in advance only), book new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the correct clinic to ensure that they are seen by the most appropriate Respiratory Physiologist first time and for subsequent follow up appointments. Patient Tracking List Be able to understand and work from the Patient Tracking List (PTL) and take appropriate action to reduce waiting times. Validate patients on the PTL and complete the DM01 (Diagnostic Tracking PTL) on a monthly basis, ensuring that there are no patients waiting longer than the National 6 week target (escalating to the Internal Medicine Operations Team and Senior Chief Respiratory Physiologist if there is no capacity within the required timeframe) Support the identification and reporting of any issues to the Internal Medicine Operations Team which compromise delivery of the 6 week diagnostic pathway, e.g. lack of capacity in Respiratory Physiology. General duties and responsibilities Process all relevant mail, voicemails, messages and referrals including patient e-mails daily in line with Trust procedures and targets Escalate patient queries regarding CPAP devices and consumables on the Escalation Log, and action as appropriate To be responsible for the timely processing of outgoing mail and parcels To be the friendly, empathetic and accessible point of contact for patient and carer communication, ensuring that all patients have the opportunity to agree their appointment and admission dates Support the team to deal with and record all concerns/complaints coming into the department, both on the telephone and in writing, escalating as appropriate. Advise Senior Chief Respiratory Physiologist in a timely manner when stationery stocks are low and be responsible for processing stationery stock orders. Please refer to the job description for further details.