Discharge support worker, discharge lounge | University Hospitals Dorset NHS Foundation Trust
| Posting date: | 27 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,625 - £25,674 pa pro rata |
| Hours: | Part time |
| Closing date: | 27 July 2025 |
| Location: | Bournemouth/Poole, BH7 7DW |
| Company: | Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7227706/153-ME04730 |
Summary
Are you a compassionate, motivated individual who enjoys working in a fast-paced environment? Join our team as a Healthcare Support Worker in the Discharge Lounge, where you'll play a vital role in helping patients transition safely from hospital to home.
This is a unique and rewarding opportunity to support patients during one of the most important parts of their care journey—discharge. You’ll assist with personal care, mobility, basic observations, and emotional reassurance, ensuring each patient is comfortable, informed, and ready for the next step.
Working closely with nurses, doctors, therapists, and discharge coordinators, you’ll be part of a supportive, multidisciplinary team dedicated to improving patient flow and enhancing the discharge experience. Strong communication skills, compassion, and the ability to work efficiently under pressure are key in this role.
Your day-to-day will be varied and meaningful—supporting patients, coordinating with transport, updating records, and ensuring each discharge is smooth and safe.
If you're looking for a role where your care truly makes a difference and no two days are the same, we’d love to hear from you.
-Liaise with Doctors, Therapy Services, and Social Services, CHC team, Housing and
any other appropriate members of the Multidisciplinary team to provide a proactive
and continuous process of discharge planning.
-To maintain accurate electronic and paper documentation in relation to discharge
and discharge planning.
-To escalate delays in patients discharges timely and appropriately to the Ward
Manager, Matron and discharge team.
-To assist the registered nurse by undertaking activities relevant to ensure the safe
and timely discharge of patients i.e. ensure IDS completed TTOs are ordered and
transport arranged.
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.
Join our dynamic and compassionate team as a Healthcare Support Worker in the Discharge Lounge, where you will play a vital role in supporting patients as they prepare to leave hospital care. This fast-paced unit is essential in ensuring safe, timely, and smooth discharges, helping to improve patient flow and enhance the overall hospital experience.
You will work closely with nurses, doctors, therapists, discharge coordinators, and transport teams, providing hands-on care to patients who are medically fit for discharge. Your responsibilities will include assisting with personal care, mobility, vital signs, and offering reassurance and support to patients and families during the discharge process.
Strong communication and teamwork skills are essential, as you'll be a key link between wards, patients, families, and external services. The ability to remain calm, organised, and compassionate in a busy environment will help ensure every patient leaves our care with dignity and confidence.
This is a rewarding opportunity for someone who is caring, proactive, and committed to making a real difference every day.
This advert closes on Sunday 13 Jul 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.