Customer Service Analyst
| Posting date: | 27 June 2025 |
|---|---|
| Salary: | £12.60 per hour |
| Hours: | Full time |
| Closing date: | 27 July 2025 |
| Location: | Inverness, Highlands, iv2 7ge |
| Company: | Manpower UK Limited |
| Job type: | Temporary |
| Job reference: | BBBH415366_1751031181 |
Summary
Customer Service Advisor
Salary: £12.60 per hour (Living Wage Employer) Location: Inverness Retail Park and Nairn Business Park Hours: 35 hours per week, between Monday and Friday, 7am - 6pm
Manpower have a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini
As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients.
What you'll do
- Respond to incoming requests, via telephone, email and web chat
- Logging of all requests in the appropriate call logging software
- Assign calls to relevant support teams
- Action Back Office requests as and when required
- Advise customers and support teams of known problems/workarounds
- Ensure customers are kept updated with the progress of their request
- Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you'll bring
- The ability to communicate effectively, both verbally and in writing
- Passion about customer service
- Willingness to learn
- The ability to work both independently and in a team environment
- Good analytical skills
- Ability to work under pressure
If you feel that you fit the above criteria, then apply today!