Customer Relations Advisor Elderly Care
| Posting date: | 27 June 2025 |
|---|---|
| Salary: | £35,000.00 to £50,000.00 per year |
| Additional salary information: | 35000 - 50000 |
| Hours: | Full time |
| Closing date: | 11 July 2025 |
| Location: | Fairfield Manor Care Home, Hitchin Road, Fairfield, Hitchin, Bedfordshire, SG5 4SW |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | JUN20253545 |
Summary
Commissioning Customer Relations Advisor - Fairfield Manor Care Home, Fairfield, Hitchin, Bedfordshire Part of The Country Court Family Other home cover may be required within 25 miles radius.We are no longer accepting applications for sponsorship.Hours: 37.5 Hours per week -Monday to FridayHours: Salary OTE £50,000 (£35,000 BASIC & £15,000 Commission for an on-target performance) Fairfield Manor Care Home is located in Fairfield near Hitchin and has 75 bedrooms. The dedicated team offer round the clock support, making life enjoyable and comfortable for the residents.Are you a switched-on salesperson with a big passion for people? We are seeking a dynamic and compassionate Customer Relations Manager with strong sales and relationship skills to join our team at Fairfield Manor Care Home.Come and join us at Country Court, and we’ll give you responsibility, rewards and job satisfaction that really add up.Country Court is proud to be a family run business that’s grown over the years to a family of 3,300+ employees and over 45+ care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!About the Role At Fairfield Manor an award-winning care home renowned for its expertise in residential, dementia, and respite care, we are seeking an accomplished and dynamic Customer Relations Manager. This pivotal role offers you the chance to leverage your industry experience and sales acumen to drive business development, create community engagement, and enrich the lives of our residents and their families. What You’ll DoAdmissions Leadership: Oversee and refine the entire admissions journey-from the first enquiry to a seamless move-in experience-ensuring every interaction reflects the highest standards of care and professionalism.Relationship Building: Cultivate and maintain robust, long-lasting relationships with residents, families, and local professionals, serving as the trusted ambassador for our care home.Strategic Business Development: Devise and implement innovative strategies to boost occupancy and generate private enquiries through targeted local business development and community outreach initiatives.Community Engagement: Represent at local events, professional networking sessions, and home open days, collaborating closely with our marketing and operations teams.Performance Management: Achieve and exceed key performance indicators (KPIs) including occupancy rates and service compliance, balancing ambitious sales targets with empathy and care.About YouYou are a seasoned professional with a proven track record in customer relations, sales, or business development-ideally within sectors such as healthcare, elderly care, hotels, or retirement living. Your strong interpersonal skills, strategic mindset, and passion for making a difference enable you to excel in high-pressure environments while maintaining a compassionate approach. Key qualities include:Excellent communication skills across all channelsA proactive, target-driven attitude complemented by outstanding organisational abilitiesA deep understanding of local market dynamics and demographic trendsProficiency in CRM software and related systemsA full, clean driving license to support local business developmentWhat We OfferWe believe in recognising and rewarding exceptional talent. In return for your expertise, we offer:Competitive Remuneration: An attractive salary package featuring a base salary of £35,000, combined with performance-driven commission incentives, offering an on-target earnings potential of up to £50,000 per annum.Generous Benefits: Annual pay reviews, pension contributions. Professional Growth: Bespoke induction training, continuous professional development, and access to nationally recognised qualifications.Family Culture: Join a family-run business that has grown to over 3,300 employees across more than 40 care homes, where passion for 5* care and employee wellbeing is at the heart of everything we do.Additional Perks: Enjoy exclusive benefits such as the Blue Light Card for discounts on shops, restaurants, days out, and more.*Subject to Terms and ConditionsIf you are a strategic, relationship-driven professional with a passion for delivering outstanding care and business excellence, we’d love to hear from you. Take the next step in your career and help us continue to set the standard in care excellence at Fairfield Mano.Apply today and become a vital part of our award-winning team!