Chief Experience Officer
| Posting date: | 27 June 2025 |
|---|---|
| Salary: | £80,000 to £90,000 per year |
| Additional salary information: | You'll receive 35 days annual leave and a further 8 days for bank holidays. Ignis Lodge give 2 extra days; 1 for your birthday, and 1 for our birthday. We provide a pension scheme for all employees and contribute 2% for every 1% from you to a maximum of 12% (18% total).. |
| Hours: | Full time |
| Closing date: | 27 July 2025 |
| Location: | CV1 2ST |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Ignis Lodge |
| Job type: | Permanent |
| Job reference: | IL/25/04 |
Summary
Ignis Lodge will ignite sparks of potential to nurture growth in a brighter future
We are building a vibrant community where people find peace and renewal in nature, come together to learn and flourish, and create positive, sustainable change.
The Chief Experience Officer will lead our experience mission which crafts a joyful journey for every guest. We create cherished memories, drive meaningful results, and make a positive impact for our community. We SHINE:
Serve everyone as a valued guest with genuine care and polished expertise,
Host with warm curiosity, from the first welcome to the fond farewell,
Inspire loyalty by weaving our unique story into every touchpoint,
Nurture tranquil spaces, inspired by our heritage rural surroundings, where connections flourish,
Elevate each stay with thoughtful, personalised touches to surprise and delight.
Why does this role exist?
You’ll be the steward of exceptional experiences which connect, calm and uplift. Leading our SHINE mission, you will bring our WISE values—Welcoming, Inclusive, Skilful, Encouraging—to life across our hotel, conferencing and wellbeing business. You’ll drive commercial strength with social heart, grow our reputation for excellence, and cultivate places where people feel seen, supported and inspired.
What will I be doing in this role?
Guest experience Set the vision and standards for hospitality, conferencing and leisure services which delight guests and exceed expectations across all touchpoints.
Guest voice Establish systems to listen to, learn from, and act on guest feedback to continually enhance experience and loyalty.
Commercial and brand Lead the growth of a sustainable, values-led commercial portfolio. Develop pricing, marketing and brand strategies that reinforce our social purpose.
Operational excellence Ensure the smooth and safe operation of all hospitality, food and beverage, wellbeing and guest services with a focus on efficiency, quality, and consistency.
Team and culture Develop high-performing teams with a strong service ethic. Embed inclusive, motivational leadership and nurture talent from frontline to management.
Place and environment Sustain beautiful, calming, accessible and inspiring spaces which reflect our rural heritage and offer opportunities for connection and wellbeing.
We are building a vibrant community where people find peace and renewal in nature, come together to learn and flourish, and create positive, sustainable change.
The Chief Experience Officer will lead our experience mission which crafts a joyful journey for every guest. We create cherished memories, drive meaningful results, and make a positive impact for our community. We SHINE:
Serve everyone as a valued guest with genuine care and polished expertise,
Host with warm curiosity, from the first welcome to the fond farewell,
Inspire loyalty by weaving our unique story into every touchpoint,
Nurture tranquil spaces, inspired by our heritage rural surroundings, where connections flourish,
Elevate each stay with thoughtful, personalised touches to surprise and delight.
Why does this role exist?
You’ll be the steward of exceptional experiences which connect, calm and uplift. Leading our SHINE mission, you will bring our WISE values—Welcoming, Inclusive, Skilful, Encouraging—to life across our hotel, conferencing and wellbeing business. You’ll drive commercial strength with social heart, grow our reputation for excellence, and cultivate places where people feel seen, supported and inspired.
What will I be doing in this role?
Guest experience Set the vision and standards for hospitality, conferencing and leisure services which delight guests and exceed expectations across all touchpoints.
Guest voice Establish systems to listen to, learn from, and act on guest feedback to continually enhance experience and loyalty.
Commercial and brand Lead the growth of a sustainable, values-led commercial portfolio. Develop pricing, marketing and brand strategies that reinforce our social purpose.
Operational excellence Ensure the smooth and safe operation of all hospitality, food and beverage, wellbeing and guest services with a focus on efficiency, quality, and consistency.
Team and culture Develop high-performing teams with a strong service ethic. Embed inclusive, motivational leadership and nurture talent from frontline to management.
Place and environment Sustain beautiful, calming, accessible and inspiring spaces which reflect our rural heritage and offer opportunities for connection and wellbeing.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.