Customer Experience Assistant - EAY11497
| Posting date: | 27 June 2025 |
|---|---|
| Salary: | £14.26 to £14.93 per hour |
| Hours: | Full time |
| Closing date: | 11 July 2025 |
| Location: | Kilmarnock, KA1 3BU |
| Company: | East Ayrshire Council |
| Job type: | Permanent |
| Job reference: | EAY11497 |
Summary
Job Purpose
Working within a performance management and continuous improvement framework the postholder will strive to exceed the expectations of the East Ayrshire Leisure Strategy and Delivery Plan and in doing so promote and recognise the importance of people in delivering our vision and values.TO BE CONSIDERED FOR INTERVIEW, CANDIDATES MUST DEMONSTRATE THAT THEY MEET ALL ESSENTIAL CRITERIA OF THE ATTACHED JOB SPECIFICATION.
Please see the attached Job Specification & Key Activities which outline all responsibilities and duties for this post.
Rate of Pay
Rate of Pay - £14.26 - £14.93 per hourHours of work will be 6.5 hours to be worked every Sunday 9.45am - 4.15pm
This is a temporary position for 6 months from date of appointment.
Responsibilities and Our Values
Contribute to and deliver excellent customer service, and in doing so promote and recognise the importance of people in delivering our vision and values;• Being honest and demonstrating integrity at all times
• Engaging and inclusive with our people, partners and stakeholders
• Striving for continuous improvement by being ambitious and aspirational in all that we do
• Taking responsibility and being accountable for our organisation and our service delivery.
Additional Information
Employment References:-We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of 2 appropriate and relevant references, 1 of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level.
The post you have applied for requires you to complete a Criminal Conviction Declaration Form listing any live offences. Any information that is disclosed on a Criminal Conviction Declaration Form will require to be discussed before a formal offer of employment is made.
If you require further clarification please refer to www.disclosurescotland.co.uk.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.