PA to the Patient Engagement and QSG Teams
| Posting date: | 27 June 2025 |
|---|---|
| Salary: | £25,028 to £26,690 per year, pro rata |
| Hours: | Part time |
| Closing date: | 11 July 2025 |
| Location: | Lancs, North West England |
| Remote working: | On-site only |
| Company: | Bay Medical Group |
| Job type: | Permanent |
| Job reference: |
Summary
To act as the first point of contact for the PET via telephone, email, or written correspondence.
Provide accurate information on how to raise a concern or make a complaint in line with Practice procedure.
Liaise with patients or their advocate as directed to obtain further information regarding a complaint or concern.
To accurately record all new concerns, complaints and feedback received by the Practice; maintaining an efficient and up to date filing system for complaints.
Acknowledge receipt of written complaints; liaising with managers to ensure responses are processed on time.
To provide a full and efficient secretarial support to the PET including the taking of notes/ minutes, photocopying, transcription of audio recordings and copy typing and writing letters as required.
To organise meetings and organise venue or digital access for participants as required (e.g. Patient Voice; Quality Safety and Governance (QSG) meetings and Safeguarding meetings), collating and distributing agendas and chasing up any outstanding actions, ensuring notes from meetings are shared appropriately, and stored for future reference.
Assist PEM as required to investigate complaints.
Support with the preparation and circulation of weekly positive staff update on behalf of the PEM.
Assist PET and QSG Teams with gathering and collating of information relating to any incidents as required.
Assist PA to the Exec through providing general PA support during planned and unplanned leave.
Support patient survey processes.
Provide accurate information on how to raise a concern or make a complaint in line with Practice procedure.
Liaise with patients or their advocate as directed to obtain further information regarding a complaint or concern.
To accurately record all new concerns, complaints and feedback received by the Practice; maintaining an efficient and up to date filing system for complaints.
Acknowledge receipt of written complaints; liaising with managers to ensure responses are processed on time.
To provide a full and efficient secretarial support to the PET including the taking of notes/ minutes, photocopying, transcription of audio recordings and copy typing and writing letters as required.
To organise meetings and organise venue or digital access for participants as required (e.g. Patient Voice; Quality Safety and Governance (QSG) meetings and Safeguarding meetings), collating and distributing agendas and chasing up any outstanding actions, ensuring notes from meetings are shared appropriately, and stored for future reference.
Assist PEM as required to investigate complaints.
Support with the preparation and circulation of weekly positive staff update on behalf of the PEM.
Assist PET and QSG Teams with gathering and collating of information relating to any incidents as required.
Assist PA to the Exec through providing general PA support during planned and unplanned leave.
Support patient survey processes.