Senior Marketing and Communications Officer (Customer Experience)
| Posting date: | 26 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 26 July 2025 |
| Location: | Tameside, OL6 6BH |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75711803 |
Summary
Contract Type: Fixed Term Contract (for 12 months)
Contract Reason: Specific Project
Secondment Opportunity: Permanent employees are encouraged to apply and will be supported as part of our workforce development commitment
Salary: Grade H. Scale 29 - £38,626 to Scale 34 - £43,693 with a professional bar at SCP 31 £40,476**
Hours Per Week: 36 hours
Base Location: Tameside One, Ashton-under-Lyne
Assessment Date: 28th and 29th July 2025
The Role
This is an exciting, fixed term role, within the council’s communications team as they work closely with the digital team to who are transforming how customers interact with Tameside Council. The £5m transformation programme will enable consistently good customer experience across all customer contact channels. We need a senior communications officer to lead both the internal and external communications, raising awareness of the changes and benefits to our residents and employees. While this role will have a clear focus on the customer experience transformation programme, there will be the opportunity to be involved in broader communications work across the council.
About You
We are looking for a highly motivated individual with excellent written and verbal communications skills to join us and help promote the wide-ranging benefits of our customer experience transformation programme.
We welcome applications from those who have previous years of experience working within marketing and communications and taking the lead on programmes of work. You should be able to evidence previous successful campaigns that have achieved organisation objective and taken learning from robust evaluation.
We need someone who can manage their busy workload, be creative and put forward ideas, taking ownership of tasks from start to finish. You need to be able to communicate with communities and a range of levels of stakeholders including having experience of working with media. You will have good knowledge of social media and a range of communications methods.
About Us
At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.
We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.
Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.
** This post is classified as being in a professional job category. As such the grade for the job has a professional grade development bar which employees can progress through subject to meeting the following criteria:
1. Relevant professional qualification for the job role at Level 6 or above, AND
2. Minimum of 2 years post qualification experience in the role, AND
3. Maintained membership of a regulated body where this is a requirement to practice in the role where applicable, AND
4. Professional standards practised to the highest expected level.
Unfortunately, at this time we are not able to offer sponsorship.
We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
Our rewards and benefits package can be viewed here
For further information about this role please contact the recruiting manager on 07970824529 or jordanna.rawlinson@tameside.gov.uk
Reference Number: 001040
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