Herts Forensic Service Coordinator
| Posting date: | 26 June 2025 |
|---|---|
| Salary: | £39,205.00 to £47,084.00 per year |
| Additional salary information: | £39205.00 - £47084.00 a year |
| Hours: | Full time |
| Closing date: | 10 July 2025 |
| Location: | Abbots Langley, WD5 0HT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9367-25-0539 |
Summary
Develop and maintain effective working relationships with all key stakeholders including staff across the SBU, wider trust and external agencies. To build a close working relationship with Service Line Leads / Operational Managers/Team Leaders to ensure that the rota and administration service is consistent across services within the SBU. To communicate and cascade information regarding rota, control room and admin working practices and expectations to rota and admin teams across services within the Herts Forensic Services. To manage subsequent reporting procedures and investigations with a high level of integrity and professionalism. Give non-clinical advice to service users, their relatives, or carers either by telephone or face to face, which may arise, in accordance with confidentiality rules. To contribute to Clinical Groups, Clinical Governance and Health and Safety committees as appropriate. Implementing training, policies and procedures and taking remedial action where necessary. To analyse admin staffing needs across the service and ensure there is always adequate and appropriate cover. Work flexibly with admin workforce and operational managers to avoid additional Bank or agency use. Support the development and implementation of processes to improve delivery of key objectives e.g., Trust Targets and new KPIs. To support the Operational Managers and other Service Coordinators in investigating complaints and drafting responses as required. To identify remedial action and implement when agreed, monitoring trends as appropriate. Ensure administrative staff are complying with Trust policies and procedures, including security procedures, and make suggestions on how to improve administrative processes which could bring efficiencies and release time to care for front line staff. Ensure administrative staff are supported to help visitors and staff adhere to physical, procedural and relational security policies. Maintain an up-to-date knowledge and awareness of NHS developments in relevant initiatives and clinical developments to support administrative function- e.g. linking with other programs such as Digital. To hold regular meetings with Admin Leads to ensure consistent administrative processes are being followed and that targets are being met. Monitoring processes including: data inputting, minute taking, filing systems, ensuring quality standards of work, and uptake of digital solutions, e.g. Envoypost, Paris Staff Diaries and Paris Letter Templates To oversee plans for Estates works, ensuring that relational, procedural and physical security is adhered to. To be responsible as line manager for all relevant HR procedures for Admin Leads, Control Room Staff, Rota Coordinators and admin staff that do not have a line manager within the service. This includes monitoring sickness, supervision, PDP appraisals, recruitment and selection, induction, personal and career development, departmental workload and allocation. To keep accurate and complete records consistent with legislation, policies, and procedures.