Practice Business Manager

Posting date:	26 June 2025
Salary:	£58,000.00 to £65,000.00 per year
Additional salary information:	£58000.00 - £65000.00 a year
Hours:	Full time
Closing date:	16 July 2025
Location:	King's Lynn, PE30 5QX
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A0977-25-0003

Summary

Job purpose To manage, coordinate and oversee all aspects of the practice at a strategic level, primarily focusing on the financial aspects including optimising efficiency and financial performance, maximising income and reducing costs. This will include looking at ways to increase income, exploring all opportunities including new business proposals and providing costed business cases where required. Through innovative ways of working, lead the team in promoting continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and ensure the practice complies with CQC regulations. Primary responsibilities The following are the core responsibilities of the Practice Business Manager. There may be, on occasion, a requirement to carry out other tasks. This will depend on factors such as workload and staffing levels. The Practice Business Manager is responsible for: a) Overarching management of all clinical and administrative staff and direct line manager of the departmental managers b) Overseeing the recruitment and retention of staff, having an effective appraisal system, and resolving disciplinary or grievance issues c) Maintaining and ensuring compliance with current HR legislation. When changes occur, advise the Partners and advise on the best course of action d) Ensuring that all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively e) Managing all financial elements of the practice, including budgets, petty cash, payroll, payments, receipts, pensions and superannuation, and Partners drawings. Ensuring that financial and contractual scrutiny is given on all transactions and activity, and set and approve budgets when required f) Ensuring the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the Partners. Looking at all opportunities for income generation, including new business proposals or building on current income streams and providing cost benefit analysis and business cases when required g) Working closely with the accountants, ensuring the data is correct and audited, looking at all revenue streams and, where appropriate, the correct clinical coding and/or recording has taken place h) Briefing Partners, quarterly, on all financial matters, including forecasting and future sustainability, in line with the preparation of the quarterly accounts with the accountant i) Managing contracts for services, e.g., cleaning and building maintenance, ensuring that best value is achieved j) Coordinating the procurement of practice equipment, supplies and services k) Coordinating the reviewing and updating of all practice policies and procedures l) PCN working with the practices Clinical Lead and Management Team to ensure that the practice team are kept up to date on PCN activities, future and recruitment opportunities, briefing the partnership when required m) Leading and coordinating all projects within the practice (this would include developing the PCN, the further development of the practice, planning, risk-assessing and staffing reviews) n) Coordinate and oversee the administration of the GP trainees and medical students, ensuring all correspondence is dealt with in a timely manner and all claims are submitted for payment, adhering to the timescales o) Managing the compilation of practice reports and business plan, including long-term strategy, the practice development plan and business continuity plan, exploring examples of good practice to influence the planning of the surgerys priorities which may include writing business cases and service level agreements p) To provide visible management and leadership for the practices on both sites, ensuring that the practice staff are always aware of local and national policy and service updates and opportunities, developing the role as a local leader of health and care provision within the local healthcare economy q) Working with the team to reach QOF (Quality and Outcomes) targets and all other quality incentive schemes signed up to by the practice r) Adopting a strategic approach to the management of all patient services matters s) Ensuring ongoing practice CQC compliance. Managing the process by which the practice maintains registration under the CQC. Working with the registered manager, Partners and the team in preparation for CQC inspections t) Developing and coordinating an effective communication strategy (internal and external) and overseeing the communications for internal and external use, such as the practice newsletter, website and social media u) Overall responsibility for all the incoming emails into the practice including NHS E, ICS and other external agencies, ensuring they are viewed, actioned and forwarded when required, also developing the utilisation of generic email boxes for the management team v) Ensuring the practice maintains compliance with its NHS contractual obligations w) Provide support to the Partners and the partnership to ensure excellent team-working and a sound legal framework, including the recruitment of new Partners, organisation of awaydays, and planning meetings, ensuring GP rotas and holiday arrangements are managed efficiently x) Ensure effective Partners meetings and practice meetings with clear agendas, minutes and action plans y) Ensure regular departmental management meetings take place, actions are recorded and reviewed, reporting to Partners when required z) Marketing the practice appropriately aa) Overseeing the running of the Patient Participation Group (PPG) bb) Oversight of all complaints in line with current legislation and guidance cc) Managing of estates and facilities, including health and safety aspects such as risk assessments and mandatory training dd) Work with the team and external IT providers to ensure that the practices IT system and other technology (including alarms, phone systems, etc.) are secure, efficient and compliant with all relevant legislation. Ensuring all practice staff are given the training necessary to enable them to use the IT systems as safely and effectively as possible ee) Running searching and interpreting data analysis when required ff) Ensuring compliance with IT security and IG in liaison with the external Data Protection Officer gg) Coordinating the practice diary, ensuring meetings are scheduled appropriately hh) In line with the above, oversee the management of the surgical service, ensuring financial viability, compliance, performance activity and service promotion if required Secondary responsibilities In addition to the primary responsibilities, the Practice Business Manager may be requested to: a. Deputise for the Partners at internal and external meetings b. Act as the primary point of contact for NHS E, ICS, community services, suppliers and other external stakeholders c. Partake in audit as required