Customer Service Administrator
| Posting date: | 26 June 2025 |
|---|---|
| Salary: | £26,000 per year |
| Hours: | Full time |
| Closing date: | 03 July 2025 |
| Location: | Hampshire, SO40 0EN |
| Company: | GI Group Main Account |
| Job type: | Permanent |
| Job reference: | HS250626244062_1750948247 |
Summary
Customer Service Administrator
Starting at £26K (can reviewed depending on experience)
Monday to Friday
Location - Southampton
40 hours a week
25 days annual leave
Opportunities for professional growth and development.
We are seeking a highly organised and customer-focused individual to join our client as a Customer Service/Administrator. This full-time role combines administrative duties with front-line customer service responsibilities, ensuring the smooth day-to-day running of our clients office and delivering excellent service to their clients. The ideal candidate will be proactive, detail-oriented, and a confident communicator.
About the Role:
As a Customer Support Administrator, you will play a pivotal role in ensuring exceptional customer service and efficient sales operations. You will be responsible for establishing and nurturing relationships with both internal and external customers, managing orders, and providing crucial support to the sales team. Your ability to multitask, communicate effectively, and maintain meticulous records will contribute to the success of our sales function.
Key Responsibilities:
* Act as the main point of contact for all customer sales-related enquiries via telephone and email, providing prompt and professional assistance.
* Record sales leads and relevant information in the Customer Relationship Management database to facilitate effective follow-up and tracking.
* Process customer orders from inception to dispatch and successful delivery within established timelines, ensuring customer expectations are met.
* Collaborate with internal colleagues across various hubs to coordinate order fulfilment and delivery, maintaining alignment with customer expectations.
* Maintain accurate customer records to capture and update key information such as contact details and site specifications.
* Generate and dispatch invoices following successful equipment delivery, including consolidated invoices on a monthly basis.
* Process and track equipment rental orders and collections, ensuring accurate monthly billing for customers.
* Manage requests for both short- and long-term hire equipment, coordinating delivery and collection through our hubs.
* Produce accurate and timely reports for key stakeholders and customers to communicate order status and other relevant information.
What We're Looking For:
* Education to GCSE level or equivalent (Maths and English Grade C or above).
* Proficiency in IT and competent use of Microsoft Office Applications.
* Strong communication skills with excellent telephone and email manner.
* Exceptional organisational skills with a keen attention to detail.
* Ability to thrive in a fast-paced environment, prioritising tasks efficiently
Ready to Take the Next Step?
If you're ready to bring your customer service expertise to a growing and dynamic organisation, we want to hear from you! Apply today and join our client in driving excellence in customer service.
If you have any queries regarding the role please call the Southampton branch on 02382359544.
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
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