Control Room Operator
| Posting date: | 26 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 July 2025 |
| Location: | E14 5EY |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 78113 |
Summary
Job Overview
• Join our onsite security team in Canary Wharf, working within a cutting-edge Regional Security Control Room (RSCR). As a Control Room Operator, you will be responsible for CCTV surveillance, security monitoring, incident and management emergency management and escalation. You will play a crucial role in protecting the client's estate, assets, personnel, and events ensuring compliance with security industry standards and supporting the on-site security teams through effective collaboration and communication.• The RSCR will play a vital role to the security and protection of the client estate as well as it's people, you will play an integral part of the intelligence cycle and information sharing across a UK wide estate and a global travel and risk management team. The RSCR team will be a 1st point of contact for security escalations and will liaise with a valued watckeeper service that actively engages in threat monitoring, real time alerting and intelligence reporting.
Main duties
• CCTV Monitoring & Surveillance: Operate and monitor state-of-the-art CCTV systems, ensuring continuous surveillance of key areas with new technology implemented to enhance monitoring. • Threat Detection & Analysis: Identify suspicious activities, assess security risks and event management through analytics, provide first response and escalate incidents as necessary.• Incident Management & Response: Coordinate responses to security breaches, unauthorised access, and emergency situations, ensuring prompt and effective action is taken as per SOPs• Communication & Coordination: Act as a central point of contact for security officers, workplace teams, and travel risk teams through the intelligence hub.• Access Control & Alarm Systems: Handle the companies access control system to include the management of access group within the system and provision of recertification data on request. Monitor Regional Alarms ensuring a proficient response compliant with current security protocols. • Disruptive Effects Framework: Support the implementation of security strategies designed to mitigate risks and enhance safety.• Emergency Procedures: Assist in crisis situations, coordinating responses with relevant teams and emergency services to aid the control room commander in decision making.• Compliance & Reporting: Maintain accurate records in the security management system, log incidents, and adhere to AI's and SOP's include monthly confirmation testing. Provide evidence for audit purposes on request.
Person Specification
• Excelled interpersonal skills; be able to work on own initiative and as part of a team. • Ability to communicate confidently at all levels including stakeholder engagement.• Ability to manage own workload to meet team deadlines.• SIA CCTV License (mandatory for CCTV monitoring roles).• Previous experience in a control room environment, demonstrating the ability to maintain composure and a calm demeanour in a pressurised setting.• Aptitude to work on a variety of security systems unique to the contract (full training will be given) • Ability to analyse security data and make informed decisions.• Knowledge of travel risk management and the ability to review multiple data sources to formulate a cohesive report to EY Staff. • A good all-round understanding of site security procedures and SOP's acting as a focal point of contact for staff members of all levels within the business.• Understanding of the Disruptive Effects Framework and its application in security.• First Aid & Emergency Response Training (preferred).• A willingness to learn and develop and show high level of commitment and professionalism. • Knowledge of Microsoft Office, Outlook, Word, Excel, PPT, Teams and Sharepoint and ability to stay current with system information, changes and updates.
Health and Safety responsibilities
• Follow Group and company policies and procedures at all times;• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;• Use all work equipment and personal PPE properly and in accordance with training received;• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
• Ensure compliance with Mitie's information security procedures in all activities;• Proactively identify and report security risks to your manager;• Report actual and suspected security incidents;
• Join our onsite security team in Canary Wharf, working within a cutting-edge Regional Security Control Room (RSCR). As a Control Room Operator, you will be responsible for CCTV surveillance, security monitoring, incident and management emergency management and escalation. You will play a crucial role in protecting the client's estate, assets, personnel, and events ensuring compliance with security industry standards and supporting the on-site security teams through effective collaboration and communication.• The RSCR will play a vital role to the security and protection of the client estate as well as it's people, you will play an integral part of the intelligence cycle and information sharing across a UK wide estate and a global travel and risk management team. The RSCR team will be a 1st point of contact for security escalations and will liaise with a valued watckeeper service that actively engages in threat monitoring, real time alerting and intelligence reporting.
Main duties
• CCTV Monitoring & Surveillance: Operate and monitor state-of-the-art CCTV systems, ensuring continuous surveillance of key areas with new technology implemented to enhance monitoring. • Threat Detection & Analysis: Identify suspicious activities, assess security risks and event management through analytics, provide first response and escalate incidents as necessary.• Incident Management & Response: Coordinate responses to security breaches, unauthorised access, and emergency situations, ensuring prompt and effective action is taken as per SOPs• Communication & Coordination: Act as a central point of contact for security officers, workplace teams, and travel risk teams through the intelligence hub.• Access Control & Alarm Systems: Handle the companies access control system to include the management of access group within the system and provision of recertification data on request. Monitor Regional Alarms ensuring a proficient response compliant with current security protocols. • Disruptive Effects Framework: Support the implementation of security strategies designed to mitigate risks and enhance safety.• Emergency Procedures: Assist in crisis situations, coordinating responses with relevant teams and emergency services to aid the control room commander in decision making.• Compliance & Reporting: Maintain accurate records in the security management system, log incidents, and adhere to AI's and SOP's include monthly confirmation testing. Provide evidence for audit purposes on request.
Person Specification
• Excelled interpersonal skills; be able to work on own initiative and as part of a team. • Ability to communicate confidently at all levels including stakeholder engagement.• Ability to manage own workload to meet team deadlines.• SIA CCTV License (mandatory for CCTV monitoring roles).• Previous experience in a control room environment, demonstrating the ability to maintain composure and a calm demeanour in a pressurised setting.• Aptitude to work on a variety of security systems unique to the contract (full training will be given) • Ability to analyse security data and make informed decisions.• Knowledge of travel risk management and the ability to review multiple data sources to formulate a cohesive report to EY Staff. • A good all-round understanding of site security procedures and SOP's acting as a focal point of contact for staff members of all levels within the business.• Understanding of the Disruptive Effects Framework and its application in security.• First Aid & Emergency Response Training (preferred).• A willingness to learn and develop and show high level of commitment and professionalism. • Knowledge of Microsoft Office, Outlook, Word, Excel, PPT, Teams and Sharepoint and ability to stay current with system information, changes and updates.
Health and Safety responsibilities
• Follow Group and company policies and procedures at all times;• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;• Use all work equipment and personal PPE properly and in accordance with training received;• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
• Ensure compliance with Mitie's information security procedures in all activities;• Proactively identify and report security risks to your manager;• Report actual and suspected security incidents;