Customer Delivery Technical Advisor
| Posting date: | 26 June 2025 |
|---|---|
| Salary: | £33,590 to £36,000 per year |
| Hours: | Full time |
| Closing date: | 09 July 2025 |
| Location: | Ayr |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 411210/1 |
Summary
Do you possess strong organisational skills and are an excellent communicator?
Are you self-motivated and proactive, with a positive can-do attitude?
If so, we have an exciting role as a Customer Delivery Technical Advisor within our Scotland Customer Delivery Team, and we would love you to apply!
APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, because it helps us be more innovative and make better decisions.
We are dedicated to being an inclusive employer, offering equitable opportunities for all individuals. Our goal is to build a diverse workforce, and we hope to attract applications from all backgrounds and underrepresented groups.
As Customer Delivery Technical Advisor (CDTA), you will ensure our Customer Delivery Team (CDT) have the required training and skills to carry out all administrative functions in line with the appropriate quality standards.
Reporting to the Delivery and Continuous Improvement Manager (DCIM), and working closely with the Customer Delivery Manager (CDM) and Performance and Comms Lead (P&CL), you’ll act as a Subject Matter Expert (SME), providing functional management and advice to the Customer Delivery Team Leaders (CDTLs) and Administrative Officers.
You will also work collabratively with the Operational Readiness Manager (ORM) and CDT managers to identify, forward plan and deliver training for business-as-usual activities, outbreak response, and resilience requirements.
As the CDTA for the Scotland Customer Delivery Team, you will apply your expertise in systems and procedures to provide advice, support and training across the team.
You will work in a fast paced, reactive and varied role involving a wide range of tasks and responsibilities, including but not limited to the following:
Leadership:
- Create an inclusive environment, where our Customer Delivery Team gain knowledge and understanding through coordinated and planned training activities.
- Lead and motivate others as a Subject Matter Expert across the Customer Delivery Team promoting a One Scotland approach.
- Provide support and cover for the CDM and P&CL, adapting to changing situations and taking on additional tasks to ensure the continuity of professional support and guidance to the wider administrative teams.
Development of Individuals and Teams:
You will work with the DCIM, CDM, P&CL and CDTLs to –
- Develop, plan and deliver inclusive, coordinated training programmes that equip the Customer Delivery Team — including new entrants — with the knowledge and competences required for both BAU and Outbreak work.
- Conduct quality assurance checks to identify BAU training requirements of the Customer Delivery Teams, implementing re-fresher training where required to maintain skills in line with APHA procedures.
- Create and review training material for processes related to BAU and outbreak work ensuring any guidance is updated and is in line with operations manual instructions and SOPs.
Planning and Preparation:
- Contribute to the development of readiness and resilience plans, processes and procedures to respond to incidents and confirmed outbreaks of notifiable exotic diseases of animals.
- Work closely with the DCIM, CDM, P&CL, ORM and CDTLs to ensure critical outbreak roles for the Customer Delivery Team have been identified and individuals have received specific training to gain the skills and competencies for these roles.
- Work with the ORM to ensure local resilience plans and procedures meet APHA national standards and requirements for conducting ERMAS assessments.
Outbreak Response:
- Provide leadership for the administrative teams within an outbreak and represent CDT at FOB/Management meetings.
- Liaise with the National Disease Control Centre (NDCC), Forward Operating Base (FOB) and Central Disease Control Centre (CDCC) teams as required to ensure accuracy of data reporting.
- Collate management information for reports to assist in the running of the outbreak cells, and the reporting to the CDCC/NDCC; including data on progress with each IP and the outbreak, and any ad hoc reports as required.
- Implement and oversee QA checks, investigate and resolve any data issues or inaccuracies.
- Oversee auditing of outbreak case files and associated IT systems.
- Support the data cleansing and archiving of key information for FOB/CDCC mailboxes ensuring this has been carried out according to instructions.
Additional information:
There may be the requirement to travel to other locations throughout Great Britain to attend meetings, training courses, workshops etc, or on detached duty, based on business needs.
Out of hours work may be required in the event of an incident.
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