Revenue and Debt Service Manager
| Posting date: | 26 June 2025 |
|---|---|
| Salary: | £31.83 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 25 July 2025 |
| Location: | Wembley, London, HA9 0FJ |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Brent 5271153 |
Summary
What's involved with this role:
Job Title: Revenue and Debt Service Manager
Ref: Brent 5271153
Pay rate: £31.83 per hour PAYE
A Basic DBS is required for this role.
The role:
We’re looking for a strategic and results-driven leader to head up the administration, collection, and enforcement of debts owed to the Council including Council Tax and National Non-Domestic Rates (NNDR). You’ll play a pivotal role in ensuring revenues are maximised, leading the in-house Council Tax collection team and managing the outsourced NNDR contract with Capita.
Key responsibilities:
Support the Head of Service in driving continuous development, improvement, and efficiency across the Revenue and Debt team
Provide strategic direction and effective leadership across departmental functions
Oversee operational delivery of Revenue and Debt services, including customer service (face-to-face, telephone, and online), billing, collection, recovery, and enforcement
Ensure policies, procedures, and service quality meet the diverse needs of residents and are customer-focused
Manage budgets, planning, governance, and service performance across relevant functions
Oversee and manage outsourced services such as civil enforcement, printing, and legal services
What the client is looking for:
Diploma-level qualification or equivalent, or relevant experience
Detailed knowledge of Council Tax, Business Rates, and enforcement regulations
Strong understanding of customer service principles
Proven management experience in large, complex organisations
Track record of delivering customer-focused services under pressure
Skilled in resourcing services to meet standards within budget
Experienced in staff management and driving performance improvements
Experience of participating in project and change programmes
Strong leadership in people, process, performance, and budget management
Excellent communication, negotiation, and influencing abilities
Ability to build effective relationships with internal and external stakeholders
Experienced in leading change and engaging teams
Ability to effectively manage contracts to secure the best outcome
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Brent 5271153
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.