Customer Services Officer - Revenue and Benefits
| Dyddiad hysbysebu: | 25 Mehefin 2025 |
|---|---|
| Cyflog: | £34,416 i £37,068 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Gorffennaf 2025 |
| Lleoliad: | Sutton, London |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | London Borough of Sutton |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 3615 |
Crynodeb
We have a permanent vacancy in our very busy Revenue and Benefits Customer Services Team. Working in a target driven, busy call-centre environment you will be part of a friendly and motivated team. The working hours are Monday to Friday 10am to 5pm (30 hours per week with 1 hour for lunch)
You will need to have a minimum of six months experience of:
Working on a call centre or in front line customer service (dealing with customers on the telephone)
Our ideal candidate will be able to communicate clearly and confidently both in writing and verbally, be computer literate and have the ability to deal with sometimes difficult, elderly or distressed members of the public. You will need to to be able to work using your own initiative and often under pressure.
The role is in a target driven call-centre environment, with occasional face to face contact with customers. You will be discussing Council Tax Accounts, Business Rates accounts and Housing Benefits. You will need to have good numeracy skills as the post is in a financial environment, carrying out often complicated calculations (with training).
You will need to be calm under pressure and be able to deal confidently with your customers. Whilst initially based in the office, there will be the opportunity for hybrid working after training is complete (around 6 months).
About Us
Revenue and Benefits Customer Services are a busy, high performing team providing a front-line service supporting the Council Tax and Benefits Department. It is the first point of contact for a telephone calls and occasionally face to face contact. We work collaboratively with colleagues and partners, recognising that everything we do is for the benefit of our residents.
Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week.
Employees have access to a wide range of benefits, some of which include:
Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
General Council Flexi-time (Please note, this applies to roles at grades 1-9 only)
Public Health Service Localised Flexi-time Scheme - accrual of up to 5 days per year
Three volunteering days per year in Sutton
Comprehensive learning and development programme
Local and national discounts for shopping, eating out and leisure activities
Interest free season ticket loans
Local Government Pension Scheme
Car parking scheme
Bicycle loan facilities and cycle to work scheme
Zip car scheme
Free eye tests and contribution towards glasses
Confidential wellbeing and counselling support
Subsidised gym membership
You will need to have a minimum of six months experience of:
Working on a call centre or in front line customer service (dealing with customers on the telephone)
Our ideal candidate will be able to communicate clearly and confidently both in writing and verbally, be computer literate and have the ability to deal with sometimes difficult, elderly or distressed members of the public. You will need to to be able to work using your own initiative and often under pressure.
The role is in a target driven call-centre environment, with occasional face to face contact with customers. You will be discussing Council Tax Accounts, Business Rates accounts and Housing Benefits. You will need to have good numeracy skills as the post is in a financial environment, carrying out often complicated calculations (with training).
You will need to be calm under pressure and be able to deal confidently with your customers. Whilst initially based in the office, there will be the opportunity for hybrid working after training is complete (around 6 months).
About Us
Revenue and Benefits Customer Services are a busy, high performing team providing a front-line service supporting the Council Tax and Benefits Department. It is the first point of contact for a telephone calls and occasionally face to face contact. We work collaboratively with colleagues and partners, recognising that everything we do is for the benefit of our residents.
Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week.
Employees have access to a wide range of benefits, some of which include:
Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
General Council Flexi-time (Please note, this applies to roles at grades 1-9 only)
Public Health Service Localised Flexi-time Scheme - accrual of up to 5 days per year
Three volunteering days per year in Sutton
Comprehensive learning and development programme
Local and national discounts for shopping, eating out and leisure activities
Interest free season ticket loans
Local Government Pension Scheme
Car parking scheme
Bicycle loan facilities and cycle to work scheme
Zip car scheme
Free eye tests and contribution towards glasses
Confidential wellbeing and counselling support
Subsidised gym membership