Customer Service Apprentice - Virtual Ward
| Posting date: | 25 June 2025 |
|---|---|
| Salary: | £14,722.00 per year |
| Additional salary information: | £14722.00 a year |
| Hours: | Full time |
| Closing date: | 09 July 2025 |
| Location: | Plymouth, PL6 8DH |
| Company: | NHS Jobs |
| Job type: | Apprenticeship |
| Job reference: | C9216-25-0831 |
Summary
The jobholder would be trained on the job through a combination of instruction and practice and by attending Case note, Data Protection and iPMS training. To ensure that a firm understanding is obtained of Trust Waiting List & Access policies and be able to work to this guidance. To ensure that all administration processes are dealt with in accordance with trust policies.. To ensure that a clear understanding is obtained surrounding Data Quality, Data Protection and Patient Information Management System (iPMS) and be able to work within these guidelines at all times. To ensure that an Individual Performance Review is obtained from the Clinical Administration Manager on an annual basis. To ensure that any loose documents are filed in the appropriate section and to tidy and repair damaged Health Record Folders. To complete referral forms for treatment with Urgent care nursing team To attend meetings with all levels of staff to provide updates and any required changes. To attend all safety briefings in the morning and afternoons. Give admin support during AGP and Registrar patient reviews To assist in informal training by showing other members of staff or NVQ students the job as requested. To receive and deal with confidential telephone enquiries from patients and be able to handle patients complaints. Patients may be anxious or difficult to communicate with and there may also be language barriers. To request hospital Health Record Folders from central storage in time to ensure adequate preparation. For further details please see attached JD&PS.