Hard Services Supervisor (Electrical)
| Posting date: | 25 June 2025 |
|---|---|
| Salary: | £40,000 to £45,000 per year |
| Hours: | Full time |
| Closing date: | 25 July 2025 |
| Location: | Bishop Auckland, County Durham |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 145378 |
Summary
Hard Services Supervisor (Electrical)
Location: Bishop Aukland, DL14 6AD
Hours of work: 37.5
Contract Type: Permanent
This role exists to support ISS in its vision of becoming the world’s greatest service organisation by delivering outstanding service performance and empowering people to fulfil our customers' purpose.
With a stable, long-term contract running until 2031, this is an excellent opportunity for someone seeking job security and growth.
Extensive training is available, including the opportunity to progress towards AP status, with the potential for uplift as each AP qualification is completed and a formal appointment is made.
Job Description
The Hard Services Supervisor will be responsible for leading the operations and maintenance team, ensuring all building services are delivered to a world-class and consistent standard.
This includes not only overseeing the delivery of day-to-day maintenance activities but also managing the team in line with company policies. Responsibilities span across team supervision, workforce planning, task delegation, performance appraisals, and addressing issues as they arise.
With a focus on continuous improvement, this position is ideal for someone confident in leading a technical team who has a keen eye for quality and efficiency and is committed to upholding the highest standards of customer service and operational excellence.
Key Responsibilities
Supervise maintenance and utility operations, ensuring quality standards are met
Assign and manage tasks for reactive and planned maintenance
Monitor team performance and take corrective action when needed
Oversee the completion of PPM and work tickets on schedule
Maintain and update SOPs, MOPs, and EOPs as required
Liaise with clients, resolve issues, and coordinate site access
Manage contractors and support escalation as part of the on-call rota
Professional and Personal Competencies/Qualifications
Vocational qualification in electrical discipline (e.g., C&G L3,
Inspection and Testing, BS7671) or equivalent
Supervisory experience preferred
Experience in building services, ideally within integrated facilities management
Skilled in using hand tools and test equipment
Knowledge of electrical and mechanical equipment maintenance practices
Proficient in Microsoft Office applications
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: Bishop Aukland, DL14 6AD
Hours of work: 37.5
Contract Type: Permanent
This role exists to support ISS in its vision of becoming the world’s greatest service organisation by delivering outstanding service performance and empowering people to fulfil our customers' purpose.
With a stable, long-term contract running until 2031, this is an excellent opportunity for someone seeking job security and growth.
Extensive training is available, including the opportunity to progress towards AP status, with the potential for uplift as each AP qualification is completed and a formal appointment is made.
Job Description
The Hard Services Supervisor will be responsible for leading the operations and maintenance team, ensuring all building services are delivered to a world-class and consistent standard.
This includes not only overseeing the delivery of day-to-day maintenance activities but also managing the team in line with company policies. Responsibilities span across team supervision, workforce planning, task delegation, performance appraisals, and addressing issues as they arise.
With a focus on continuous improvement, this position is ideal for someone confident in leading a technical team who has a keen eye for quality and efficiency and is committed to upholding the highest standards of customer service and operational excellence.
Key Responsibilities
Supervise maintenance and utility operations, ensuring quality standards are met
Assign and manage tasks for reactive and planned maintenance
Monitor team performance and take corrective action when needed
Oversee the completion of PPM and work tickets on schedule
Maintain and update SOPs, MOPs, and EOPs as required
Liaise with clients, resolve issues, and coordinate site access
Manage contractors and support escalation as part of the on-call rota
Professional and Personal Competencies/Qualifications
Vocational qualification in electrical discipline (e.g., C&G L3,
Inspection and Testing, BS7671) or equivalent
Supervisory experience preferred
Experience in building services, ideally within integrated facilities management
Skilled in using hand tools and test equipment
Knowledge of electrical and mechanical equipment maintenance practices
Proficient in Microsoft Office applications
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.