Tenancy Support Officer
| Posting date: | 25 June 2025 |
|---|---|
| Salary: | £15.8 to £18.18 per hour |
| Additional salary information: | Up to £18.18 per hour |
| Hours: | Full time |
| Closing date: | 02 July 2025 |
| Location: | Wirral, Merseyside, CH41 6PN |
| Company: | Hays Specialist Recruitment |
| Job type: | Contract |
| Job reference: | 4701151_1750845173 |
Summary
We have an exciting opportunity to recruit a Tenancy Support Officer in the Wirral on a temp to perm basis after 6 months via agency. This is a full-time role (37.5 hours per week), offering a competitive salary, pension, company sick pay, mileage reimbursement plus training & development opportunities.
You will play an important role in providing intensive housing management and tenancy support to vulnerable adults living within supported housing (low/medium needs - mental health, learning disabilities).
Your new role
- Managing voids, lettings, rent arrears, ASB, safeguarding and any tenancy breaches
- Carrying out property inspections, move ins/outs and health & safety/fire checks, reporting and coordinating repairs where required
- Liaising with contractors, care providers, local communities and external stakeholders
- Ensuring properties are safe, well-maintained, fit for purpose and ready to let
- Keeping up-to-date and accurate records & reports using the internal housing management systems
- Supporting to collect documents from tenants for housing benefit applications and ensuring all paperwork is completed at signup or at the earliest opportunity
- Participating in stakeholder meetings and providing daily/weekly/monthly reports to the management team
What you'll need to succeed
- Proven experience in a social housing setting working with vulnerable adults with a good understanding of housing/tenancy management legislation, principles and best practice
- An understanding of welfare benefits and ability to support with applications
- Experience of managing ASB, safeguarding or other tenancy breach incidents
- Driving licence with access to own vehicle and valid business insurance
- Enhanced Adults DBS check (ideally on update service but new can be carried out upon shortlisting)
What you'll get in return
- Fixed 37.5 hour per week contract Monday to Friday
- Competitive hourly rates/salary
- Temp to perm opportunities
- Weekly pay whilst via agency
- Comprehensive training and induction programme with opportunities for progression
- Pension scheme and company sickness scheme
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk