Front Office Manager
| Posting date: | 25 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Up to £31,993 - depending on experience |
| Hours: | Full time |
| Closing date: | 25 July 2025 |
| Location: | RH7 6PQ |
| Remote working: | On-site only |
| Company: | Arena Racing Company |
| Job type: | Permanent |
| Job reference: | 281702JCP |
Summary
Lingfield Park Marriott Hotel & Country Club Front Desk Manager
Are you passionate about guest service and someone who strives to always go that extra mile? We are looking for a star-player to come and lead our Front Desk team – those who meet and greet our guests and are often central to the ‘memory-making’ elements of their stay with us.
We need you to be motivated – and motivating; to support and encourage your team to anticipate guest needs (often before they know they need something) and then consistently deliver.
Here at Lingfield Park Marriott Hotel & Country Club, we put our associates first. If you’re happy, then our guests will be too. It’s a contagious feeling and we want everyone to share it. You will be part of a diverse community within a glorious racecourse setting in leafy Surrey. With easy access to London via direct rail and close to London Gatwick and the M25, we celebrate our peaceful surroundings and yet remain connected.
Our hotel is part of Lingfield Park Racecourse and proud of its unique setting. No two days are ever the same with an eclectic mix of guests choosing to stay in one of our 116-bedrooms for either business, leisure, golf or horseracing. On top of the 18-hole golf course on site, our 4* hotel offers full leisure facilities comprising of a swimming pool, gym, sauna, steam room and jacuzzi.
Are you ready to come and join the ‘Lovely Lingfield’ team?
Job Summary
Responsible for Front Desk daily operations and supervision of the Front Desk team. Position directs and works with associates to carry out guest arrival and departure procedures, ensuring consistent delivery of the highest standards of service, striving to ensure guest and associate satisfaction whilst maximizing the financial performance of the department.
Key Responsibilities
Deliver exceptional guest service and manage complaints effectively.
Maximize room revenue through upselling and strategic initiatives.
Ensure compliance with Marriott brand standards and audit targets.
Lead and develop the Front Office team through regular reviews and training.
Oversee daily operations including rotas, reporting, and guest facility bookings.
Support safety, compliance, and cross-department communication.
Utilize hotel systems (Opera, GXP, Marsha) to track performance and guest satisfaction.
Qualifications & Skills
Diploma or equivalent.
3+ years in a hotel front office leadership role.
Proficient in Marriott systems.
Strong leadership, communication, and customer service skills.
Organised, proactive, and professional.
What is ARC?
We embrace diversity
We develop our people
We care for our visitors
We think about our impact
We are proud of our sport
Work Perks of being a Maintenance Assistant with us…
Annual passes to attend any of our 21 venues
Discounted food & ARC days out
Discounted hotel stays
Cycle to work scheme
Study assistant schemes
Holiday allowance increasing with length of service up to 28 days
Company life assurance scheme
Discretionary group annual bonus schemes to reward your hard work
Internal development programmes to help you progress
Support with study through our study assistance schemes
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
Are you passionate about guest service and someone who strives to always go that extra mile? We are looking for a star-player to come and lead our Front Desk team – those who meet and greet our guests and are often central to the ‘memory-making’ elements of their stay with us.
We need you to be motivated – and motivating; to support and encourage your team to anticipate guest needs (often before they know they need something) and then consistently deliver.
Here at Lingfield Park Marriott Hotel & Country Club, we put our associates first. If you’re happy, then our guests will be too. It’s a contagious feeling and we want everyone to share it. You will be part of a diverse community within a glorious racecourse setting in leafy Surrey. With easy access to London via direct rail and close to London Gatwick and the M25, we celebrate our peaceful surroundings and yet remain connected.
Our hotel is part of Lingfield Park Racecourse and proud of its unique setting. No two days are ever the same with an eclectic mix of guests choosing to stay in one of our 116-bedrooms for either business, leisure, golf or horseracing. On top of the 18-hole golf course on site, our 4* hotel offers full leisure facilities comprising of a swimming pool, gym, sauna, steam room and jacuzzi.
Are you ready to come and join the ‘Lovely Lingfield’ team?
Job Summary
Responsible for Front Desk daily operations and supervision of the Front Desk team. Position directs and works with associates to carry out guest arrival and departure procedures, ensuring consistent delivery of the highest standards of service, striving to ensure guest and associate satisfaction whilst maximizing the financial performance of the department.
Key Responsibilities
Deliver exceptional guest service and manage complaints effectively.
Maximize room revenue through upselling and strategic initiatives.
Ensure compliance with Marriott brand standards and audit targets.
Lead and develop the Front Office team through regular reviews and training.
Oversee daily operations including rotas, reporting, and guest facility bookings.
Support safety, compliance, and cross-department communication.
Utilize hotel systems (Opera, GXP, Marsha) to track performance and guest satisfaction.
Qualifications & Skills
Diploma or equivalent.
3+ years in a hotel front office leadership role.
Proficient in Marriott systems.
Strong leadership, communication, and customer service skills.
Organised, proactive, and professional.
What is ARC?
We embrace diversity
We develop our people
We care for our visitors
We think about our impact
We are proud of our sport
Work Perks of being a Maintenance Assistant with us…
Annual passes to attend any of our 21 venues
Discounted food & ARC days out
Discounted hotel stays
Cycle to work scheme
Study assistant schemes
Holiday allowance increasing with length of service up to 28 days
Company life assurance scheme
Discretionary group annual bonus schemes to reward your hard work
Internal development programmes to help you progress
Support with study through our study assistance schemes
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.