SPA Referral Advisor
| Posting date: | 25 June 2025 |
|---|---|
| Salary: | £24,625.00 to £25,674.00 per year |
| Additional salary information: | £24625.00 - £25674.00 a year |
| Hours: | Full time |
| Closing date: | 09 July 2025 |
| Location: | St Albans, AL3 5TL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9367-25-0535 |
Summary
We are seeking a dedicated Referral Advisor to join our SPA Team. As the first point of contact for service users, carers, and relatives, you will play a crucial role in ensuring smooth communication and efficient service delivery. Key Responsibilities: Data Entry:Input new referrals into SPA data systems accurately. Information Provision:Provide information to callers in response to inquiries, accessing relevant electronic/web-based information. System Checks:Verify if individuals are previously or currently known to the organization using electronic patient systems. Data Management:Enter appropriate minimum data sets into the Customer Relationship Management System and electronic patient records, using effective questioning skills and respecting patient confidentiality, in line with Trust protocols and legislative requirements. Urgent Referrals:Identify referrals requiring immediate response and redirect them to the appropriate Single Point of Access clinician/practitioner. Service Improvement:Contribute to the continuous improvement of service provision by communicating service user feedback. Post Management:Efficiently manage incoming and outgoing post. Independent Work:Establish priorities, work independently, and proceed with objectives with minimal supervision. For full details of the role and responsibilities for this vacancy, please refer to the Job Description and Person Specification documents attached. Note: Previous candidates need not apply.