Accommodation officer - Grade 9

Posting date:	25 June 2025
Salary:	£17.7 per hour
Hours:	Full time
Closing date:	25 July 2025
Location:	ME15 6JQ
Remote working:	On-site only
Company:	Smart10 Ltd
Job type:	Temporary
Job reference:	250625 Maidstone-44601

Summary

Main Accountabilities:

1. Tenancy Management

• Act as the main point of contact for tenants throughout their tenancy.

  
  

• Conduct tenancy sign-ups and explain rights/responsibilities under tenancy agreements.

  
  

• Manage tenancy enforcement when conditions are breached.

  
  

• Write clear, legally appropriate correspondence.

  
  

  2. Anti-Social Behaviour (ASB) and Complaints

  • Handle ASB and hate incident cases sensitively and in line with policy.

    
    

  • Keep accurate records and keep residents informed throughout the process.

    
    

  • Respond to complaints using the Council's policy and within deadlines.

    
    

    3. Property and Health & Safety Management

    • Carry out regular inspections of properties and communal areas.

      
      

    • Ensure compliance with health & safety regulations (fire, gas, electrical, asbestos).

      
      

    • Conduct risk assessments and follow up on fire risk assessments.

      
      

      4. Repairs and Maintenance

      • Log, monitor and follow up on repairs.

        
        

      • Liaise with the Asset Management Team and contractors to ensure timely completion.

        
        

      • Raise and inspect repair requests.

        
        

        5. Voids and Reletting

        • Manage void properties, ensuring quick turnaround for re-letting.

          
          

        • Monitor and manage voids works with appropriate teams.

          
          

          6. Income Collection and Enforcement

          • Collaborate with Housing Finance to manage rent collection.

            
            

          • Take enforcement action on arrears, including potential eviction.

            
            

            7. Customer Support and Inclusion

            • Work with internal teams to support tenants, particularly those moving on from homelessness.

              
              

            • Arrange basic supplies where necessary (e.g., bedding, kitchenware).

              
              

              8. Administrative and IT Responsibilities

              • Maintain accurate records in housing systems and databases.

                
                

              • Use IT systems effectively (including MS Word, Excel, housing management systems).

                
                

                9. Other Duties

                • Attend out-of-hours appointments/meetings and participate in the on-call rota.

                  
                  

                • Assist in emergency planning.

                  
                  

                • Contribute to personal and team targets.

                  
                  

                • Comply with council policies (Equal Opportunities, Safeguarding, H&S, IT Security).

                  
                  

                • Undertake training and other duties as required.

                  
                  ✅ Essential Attributes:

                  Attribute	Requirement
                  Education/Training	CIH qualification or significant housing management experience
                  Knowledge	Strong understanding of housing legislation and tenancy management
                  IT Skills	Proficient in housing systems and Microsoft Office
                  Communication	Excellent written and verbal communication