Customer Service Representative
| Posting date: | 25 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 25 July 2025 |
| Location: | Liverpool, L3 1DG |
| Company: | System C |
| Job type: | Permanent |
| Job reference: | REQ794C1 |
Summary
Are you passionate about building relationships and ensuring exceptional customer service? If you're looking to kickstart a rewarding career in service management, we have the perfect opportunity for you at System C.
System C is a leading UK health and social care technology company that provides digital solutions to improve patient outcomes, enhance clinical efficiency, and streamline social care services.
As a Customer Service Representative (Associate Service Delivery Manager as we call it here at System C), you'll be a vital part of our Service Delivery team, helping ensure our services consistently meet and exceed client expectations. Working under the guidance of senior managers, 8 successful candidates will be part of a 2-year training plan (with tiered salary increases) where you'll gain hands-on experience managing a portfolio of clients, coordinating service improvements, and contributing to seamless service delivery along with tiered salary increases aligned to your learning.
What You'll Be Doing:
- Act as a key point of contact for a small group of clients, maintaining regular communication to address their service needs.
- Assist in preparing for client service reviews, attending meetings, and tracking action points for follow-up.
- Monitor and escalate service requests or incidents, keeping clients informed throughout the resolution process.
- Support the preparation of service monitoring reports, offering insights into service performance.
- Collaborate with internal teams to align service expectations with broader client objectives.
- Participate in reviews of high-severity incidents, gaining valuable insights into issue escalation and resolution.
What We're Looking For:
- Strong interpersonal and communication skills to build effective relationships with clients and team members.
- A detail-oriented approach, with excellent organisational skills to manage multiple tasks and maintain accurate records.
- A proactive mindset, with a willingness to learn and contribute to continuous service improvement. Proficiency in MS Office (Word, Excel, PowerPoint).
Desirable, But Not Essential:
- Familiarity with ITIL principles or a keen interest in learning about service management frameworks.
- An understanding of the healthcare, social care, or education sectors from a professional perspective
At System C, we believe in empowering our team to grow and develop. This role offers a unique opportunity to gain foundational experience in service delivery management, supported by a team that's committed to your success.
If you're ready to build a career that makes a real impact, we'd love to hear from you. Apply today!