Visitor Centre Assistant
| Posting date: | 24 June 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 24 July 2025 |
| Location: | Faversham |
| Company: | Shepherd Neame |
| Job type: | Permanent |
| Job reference: | 1331387912 |
Summary
Do you have a few hours spare a week and you are looking for some time to fill? Would you like to help create memorable moments and experiences for others?
We are on the lookout for 3 Visitor Centre Assistant's with bundles of energy and enthusiasm to join our team. This is a varied role in which you will have the opportunity to deliver excellent customer experiences at weddings, parties, concerts and more, in a truly unique venue in Faversham. If you are friendly, adaptable and have a confident manner; this may be just the job for you.
This is a part-time role where the hours are flexible to support events, tours and other functions throughout the week. The exact hours of work will vary from week to week however will frequently take place in the evenings and weekends so availability at these times and the ability to work on a flexible basis are essential.
Please note: Evening shifts, at the Visitor Centre, Faversham, sometimes end at midnight or occasionally as late as 1.00 am.
- Hourly wage
- 25% discount on food at Shepherd Neame Managed Houses
- 25% discount on overnight Managed House Hotel bookings
- Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
- Sheps Hut discounts and special offers hub on 100s of high street shops and services to help your monthly pay go even further
- Financial wellbeing app and early wage withdrawal scheme
- Share Incentive Plan
- Access to a Mental well-being platform
Duties and Responsibilities:
- Prepare the Visitor Centre and Ole Brewery Store bars following checklist of the customer's requirements
- Use tills accurately
- Serve in the Visitor Centre and Old Brewery Store bars, dispensing drinks in line with best practice
- Close down the Visitor Centre and bar in alignment with checklists
- Help the team with any functions and wait on guests held at the Brewery
- Ensure that function rooms are prepared in good time for all bookings including setting out furniture to the required layout and, if required, erecting screens, display boards etc. and correctly positioning other equipment
- Promptly clear away and store display and catering equipment after use – washing the latter if required
- From time to time, assist at outside events
- Maintain public and work areas of Visitor Centre in a clean and tidy state, ensuring that rubbish, waste cardboard and empty bottles are removed to the correct locations
- Comply with Health & Safety rules and legislation, with consideration for the well-being of self, other employees, visitors and guests
- Carry out any other duties that may be reasonably requested by Visitor Centre Manager, Senior Tour Guides or Visitor Centre Co-ordinators
The Company:
Britain’s oldest brewer Shepherd Neame has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate, and more than 270 at our brewery and head office. Perhaps best known for great British classic ales such as Spitfire Amber, which carries the Royal Warrant, our diverse portfolio includes Five Grain Lager, the Bear Island Collection and the Whitstable Bay Collection. We also brew international lagers under licence including premium Thai lager Singha and American best-seller Samuel Adams Boston Lager, and are the sole UK distributor for Truly hard seltzer.
Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.