Customer Service Supervisor
| Posting date: | 24 June 2025 |
|---|---|
| Salary: | £38,800 to £40,000 per year |
| Hours: | Full time |
| Closing date: | 24 July 2025 |
| Location: | E1 2LX |
| Remote working: | On-site only |
| Company: | UK Workers Permit LTD |
| Job type: | Permanent |
| Job reference: | UWPL-CSS |
Summary
1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Analyze customer feedback and data to identify trends and opportunities for improvement.
6. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
7. Create and maintain documentation of customer service processes, procedures, and best practices.
8. Stay informed about industry trends, best practices, and emerging technologies to continuously improve customer service operations.
9. Perform other duties and responsibilities as assigned by management.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Analyze customer feedback and data to identify trends and opportunities for improvement.
6. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
7. Create and maintain documentation of customer service processes, procedures, and best practices.
8. Stay informed about industry trends, best practices, and emerging technologies to continuously improve customer service operations.
9. Perform other duties and responsibilities as assigned by management.