Customer Service Executive
| Dyddiad hysbysebu: | 24 Mehefin 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Gorffennaf 2025 |
| Lleoliad: | Fareham, Hampshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | OutThere RPO |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | AG-CSE1 |
Crynodeb
We are working in partnership with a leading, values-driven organisation to recruit a passionate and detail-oriented Customer Service Executive.
This role offers an exciting opportunity to join a collaborative team committed to delivering outstanding service and support to a broad customer base. The ideal candidate will bring strong communication skills, a proactive mindset, and a genuine enthusiasm for building positive client relationships. If you thrive in a fast-paced environment and are keen to contribute to a culture of excellence, this could be the perfect fit.
Key Responsibilities
* Provide assistance and advice to customers, drawing on a solid understanding of the company’s products and services
* Accurately and efficiently process customer orders using Oracle NetSuite or a similar ERP system
* Identify opportunities to offer additional products and foster strong, ongoing client relationships
* Enter orders received via email, phone, or website with a high degree of accuracy, and send order acknowledgements, flagging any changes to pricing or availability
* Communicate with customers in a courteous and professional manner via telephone, email, and written correspondence
* Investigate and resolve customer issues, including complex or long-standing concerns, within agreed levels of authority
* Approve product returns and issue discounts or credits within predefined limits and in consultation with relevant departments
* Capture and maintain detailed customer experience records in the system to support service improvement and identify revenue opportunities
* Support account management through proactive follow-up and service engagement
* Follow up on active customer service enquiries and provide timely updates
* Prepare customer quotations in line with requirements using the internal system
* Stay informed about product updates and developments
* Coordinate with operations teams to monitor order progress and provide customers with updates regarding delivery status
* Communicate with external logistics partners to obtain ETAs, PODs, and other relevant information
* Collect and analyse feedback at every customer touchpoint to help improve service delivery across the organisation
* Perform other ad hoc tasks as required in support of operational objectives
This role offers an exciting opportunity to join a collaborative team committed to delivering outstanding service and support to a broad customer base. The ideal candidate will bring strong communication skills, a proactive mindset, and a genuine enthusiasm for building positive client relationships. If you thrive in a fast-paced environment and are keen to contribute to a culture of excellence, this could be the perfect fit.
Key Responsibilities
* Provide assistance and advice to customers, drawing on a solid understanding of the company’s products and services
* Accurately and efficiently process customer orders using Oracle NetSuite or a similar ERP system
* Identify opportunities to offer additional products and foster strong, ongoing client relationships
* Enter orders received via email, phone, or website with a high degree of accuracy, and send order acknowledgements, flagging any changes to pricing or availability
* Communicate with customers in a courteous and professional manner via telephone, email, and written correspondence
* Investigate and resolve customer issues, including complex or long-standing concerns, within agreed levels of authority
* Approve product returns and issue discounts or credits within predefined limits and in consultation with relevant departments
* Capture and maintain detailed customer experience records in the system to support service improvement and identify revenue opportunities
* Support account management through proactive follow-up and service engagement
* Follow up on active customer service enquiries and provide timely updates
* Prepare customer quotations in line with requirements using the internal system
* Stay informed about product updates and developments
* Coordinate with operations teams to monitor order progress and provide customers with updates regarding delivery status
* Communicate with external logistics partners to obtain ETAs, PODs, and other relevant information
* Collect and analyse feedback at every customer touchpoint to help improve service delivery across the organisation
* Perform other ad hoc tasks as required in support of operational objectives