Helpdesk Worker
| Posting date: | 24 June 2025 |
|---|---|
| Salary: | £13,624.00 per year |
| Hours: | Part time |
| Closing date: | 24 July 2025 |
| Location: | Coventry, West Midlands, CV1 2BT |
| Company: | Brook Street |
| Job type: | Permanent |
| Job reference: | BBBH407805_1750757171 |
Summary
Help desk Worker - Coventry, UK
Join a dynamic and innovative company committed to fostering a collaborative and inclusive work environment. Their team is passionate about helping clients navigate their challenges, and they are looking for a Help desk Worker to join them in Coventry.
Job Responsibilities:
- Provide first-line support to customers via phone, email, and chat.
- Diagnose and resolve issues efficiently.
- Document and track all support requests using our ticketing system.
- Escalate complex issues as necessary.
- Maintain a high level of customer satisfaction through effective communication.
- Participate in training sessions to enhance knowledge and skills.
- Contribute to the development of support documentation and FAQs.
Required Skills & Qualifications:
- Proven experience in a help desk or technical support role.
- Strong understanding of computer systems.
- Excellent problem-solving skills and attention to detail.
- Effective communication skills, both verbal and written.
- Ability to work well under pressure and manage multiple tasks.
- Familiarity with ticketing systems and remote support tools.
- Basic networking knowledge is advantageous.
If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
To Apply:
Click Apply Now to register your interest for the role or contact Gabrielle Sharif at Brook Street Social Care, Birmingham.