Single Point of Contact Advisor
| Posting date: | 24 June 2025 |
|---|---|
| Salary: | £24,242.40 to £26,440 per year |
| Hours: | Full time |
| Closing date: | 07 July 2025 |
| Location: | Pelican House, Bradford, BD1 5BA |
| Remote working: | On-site only |
| Company: | Humankind |
| Job type: | Permanent |
| Job reference: | VN5252 |
Summary
Single Point of Contact (SPOC) Advisor
Location: Pelican House, Bradford, BD1 5BA
Working hours: 37 hours per week, Monday-Friday 9:15am-5:15pm
About the role...
Manage all calls coming into the service, responding in an efficient and calm manner and directing the clients and professionals to the most appropriate staff. This may involve screening enquiries, prescribing queries, booking appointments via electronic diary management and connecting the callers through to other staff.
Complete assessments as/when required which may involve working face to face with the public and those who access the service.
Gather accurate information from individuals contacting the SPOC using excellent communication skills in order to direct them to the correct element of the service.
Maintain accurate and appropriate records in accordance with the organisations confidentiality policy.
Ensure that essential information is supplied within the required deadlines to the appropriate authorities, adhering to the company’s confidentiality requirements.
Communicate effectively within the team, workplace, the organisation and with other agencies (including positively contributing to team meetings).
Work as a multi-disciplinary team working to achieve a range of outcomes.
Work within established care pathways and referral procedure
About you...
Be confident speaking on the telephone and in person.
Be understanding and have an empathetic nature.
Have experience with general administration duties.
Have experience working in a customer service/facing role would be beneficial.
You would have obtained both Maths and English GCSEs.
For full job description and person specification and job details, please click here.
Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full.
The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band.
Who are we…
Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.
We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.
Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.
Thanks for bearing with us – and don’t forget to check out the Waythrough (formerly Humankind) jobs on the Richmond Fellowship and Aquarius job site https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers.
What can Waythrough offer you…
️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
Annual leave purchase scheme
Enhanced occupational sick pay
% Enhanced employer contribution to your workplace pension
Death in service benefit
✍️ Free Will writing
Eyecare vouchers
️ Blue light card discount
Fantastic learning and development opportunities, including free training courses
Work-life balance- flexible working and family friendly policies
♀️ Happy, Healthy You! – our wellbeing offers for our workforce
Employee Assist Programme and Waythrough Support Networks
Waythrough (formerly Humankind) is an equal opportunities employer
We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at people.recruitment@waythrough.org.uk
Location: Pelican House, Bradford, BD1 5BA
Working hours: 37 hours per week, Monday-Friday 9:15am-5:15pm
About the role...
Manage all calls coming into the service, responding in an efficient and calm manner and directing the clients and professionals to the most appropriate staff. This may involve screening enquiries, prescribing queries, booking appointments via electronic diary management and connecting the callers through to other staff.
Complete assessments as/when required which may involve working face to face with the public and those who access the service.
Gather accurate information from individuals contacting the SPOC using excellent communication skills in order to direct them to the correct element of the service.
Maintain accurate and appropriate records in accordance with the organisations confidentiality policy.
Ensure that essential information is supplied within the required deadlines to the appropriate authorities, adhering to the company’s confidentiality requirements.
Communicate effectively within the team, workplace, the organisation and with other agencies (including positively contributing to team meetings).
Work as a multi-disciplinary team working to achieve a range of outcomes.
Work within established care pathways and referral procedure
About you...
Be confident speaking on the telephone and in person.
Be understanding and have an empathetic nature.
Have experience with general administration duties.
Have experience working in a customer service/facing role would be beneficial.
You would have obtained both Maths and English GCSEs.
For full job description and person specification and job details, please click here.
Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full.
The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band.
Who are we…
Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.
We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.
Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.
Thanks for bearing with us – and don’t forget to check out the Waythrough (formerly Humankind) jobs on the Richmond Fellowship and Aquarius job site https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers.
What can Waythrough offer you…
️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
Annual leave purchase scheme
Enhanced occupational sick pay
% Enhanced employer contribution to your workplace pension
Death in service benefit
✍️ Free Will writing
Eyecare vouchers
️ Blue light card discount
Fantastic learning and development opportunities, including free training courses
Work-life balance- flexible working and family friendly policies
♀️ Happy, Healthy You! – our wellbeing offers for our workforce
Employee Assist Programme and Waythrough Support Networks
Waythrough (formerly Humankind) is an equal opportunities employer
We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at people.recruitment@waythrough.org.uk