Guest Services Host
| Posting date: | 24 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 24 July 2025 |
| Location: | OX1 1AN |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 77875 |
Summary
Contract: Permanent - Full timeHours: 40 per weekPay: £12.86 per hourLocation: Westgate Shopping Centre, Albion House, Littlegate Street , Oxford, Oxfordshire, England, OX1 1AN
Job objectives and responsibilities
Maintain a positive, empathetic and professional attitude towards our guests, brand partners and colleagues. Be confident in using radios to reach colleagues or centre personnel Be proficient using Outlook, Excel and Office Know our centre so you can answer questions from all those working, visiting or living around Clarks Village Demonstrate cooperation, professionalism and team spirit within our Guest Services Team Work with a positive demeanour and support others in the team when required Be open to change and be flexible within your team where requirements are necessary The role of Guest Services includes being inside and outside all times of the year, all weathers and rotate in/out with colleagues Report anything in need of repair or replacement to the appropriate person Always keep the cleaning area and space clean and tidy. Keeping cleaning materials safely stored Maintain polite and good communication with your colleagues, tenants and Guests Be prepared to undertake further training
Main duties
Respond promptly to guest inquiries within 24 hours maximum Provide local information to support Tourism Driving Guest feedback through the Share your thoughts platform Manage the Lost & Found property and Shop Mobility. Be vigilant in all handover communications To ensure work is carried out in a safe and proper manner. Considering all Health and Safety legislation. Mitie policies and procedures, risk assessments and method statements Be accountable and follow up on any communication forwarded to colleagues or management Communicate and coordinate with colleagues as necessary and use the handover diary Maintain confidentiality in all aspects of client and staff information Communicate with guests through various channels including telephone, email and social media Acknowledge and resolve guest feedback and complaints and be accountable for following up with guest interactions.
Job objectives and responsibilities
Maintain a positive, empathetic and professional attitude towards our guests, brand partners and colleagues. Be confident in using radios to reach colleagues or centre personnel Be proficient using Outlook, Excel and Office Know our centre so you can answer questions from all those working, visiting or living around Clarks Village Demonstrate cooperation, professionalism and team spirit within our Guest Services Team Work with a positive demeanour and support others in the team when required Be open to change and be flexible within your team where requirements are necessary The role of Guest Services includes being inside and outside all times of the year, all weathers and rotate in/out with colleagues Report anything in need of repair or replacement to the appropriate person Always keep the cleaning area and space clean and tidy. Keeping cleaning materials safely stored Maintain polite and good communication with your colleagues, tenants and Guests Be prepared to undertake further training
Main duties
Respond promptly to guest inquiries within 24 hours maximum Provide local information to support Tourism Driving Guest feedback through the Share your thoughts platform Manage the Lost & Found property and Shop Mobility. Be vigilant in all handover communications To ensure work is carried out in a safe and proper manner. Considering all Health and Safety legislation. Mitie policies and procedures, risk assessments and method statements Be accountable and follow up on any communication forwarded to colleagues or management Communicate and coordinate with colleagues as necessary and use the handover diary Maintain confidentiality in all aspects of client and staff information Communicate with guests through various channels including telephone, email and social media Acknowledge and resolve guest feedback and complaints and be accountable for following up with guest interactions.