Tenant Liaison Officer
| Posting date: | 24 June 2025 |
|---|---|
| Salary: | £16.92 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 23 July 2025 |
| Location: | Nuneaton, Warwickshire, CV10 7QR |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Nuneaton 5271117 |
Summary
What's involved with this role:
Job Title: Tenant Liaison Officer
Ref: Nuneaton 5271117
Pay rate: £16.92 per hour PAYE
Must hold a current driving license and have access to a motor vehicle, which will be used for visiting tenants at their homes.
The role:
An experienced and competent Tenant Liaison Officer is needed to develop, lead and co-ordinate actions required in order to service and maintain housing assets by way of positive promotion of major works programmes.
The main purpose of this role is to liaise with tenants whose properties have become difficult to access for repairs and maintenance works.
You will work with the team to gain access and ensure works are carried out.
You will establish working relationships with tenants & leaseholders based on trust and mutual respect.
What the client is looking for:-
Level 4 certificate in Housing or willing to work towards
Experience of working in a social housing environment
Experience of working with customers, both face to face and over the telephone
Experience of giving advice and supporting customers in Social Housing
Experience of producing reports and interpreting complex information
Knowledge of the Social Housing Regulation laws
Proficient IT Skills
Excellent verbal and written communication skills as well as customer service skills
Excellent planning and organisational skills
Ability to deal effectively with challenging situations and resolve customer enquiries or complaints
Ability to demonstrate empathy and react sensitively to the needs of others
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Nuneaton 5271117
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.