Business Analyst

Posting date:	23 June 2025
Salary:	£60,000 to £70,000 per year
Additional salary information:	Competitive
Hours:	Full time
Closing date:	22 July 2025
Location:	Birmingham, B73 6AP
Company:	Dignity
Job type:	Permanent
Job reference:	MP-61689-2591

Summary

Business Analyst

Contract: Full-time, 6 Months Fixed-Term Contract (Possible extension)

Location: Birmingham, West Midlands (Hybrid flexible)

Salary: Competitive (DOE)

At Dignity, we’re building the UK’s leading end-of-life company.

With more than 4,000 colleagues across the country, we support thousands of families every week through some of life’s most difficult and important moments. Our work spans funeral services, crematoria, pre-need planning, and increasingly, digital transformation. As we look to the future, we’re reimagining how care, trust, and legacy should look in the 21st century.

This is a rare opportunity to be part of a company in transformation – and to shape meaningful, lasting change in a sector that truly matters.

The Role

We’re looking for a thoughtful and delivery-focused Technical Business Analyst to support the transformation of our funeral management systems and the rollout of our new core platform, Firehawk.

You’ll be working within our Product and Innovation team, reporting to the Lead Product Manager, and partnering closely with finance, operations, and technical teams. This role is critical to ensuring that our new platform integrates seamlessly with financial processes and systems, helping us serve families with care, accuracy, and professionalism at scale.

You’ll map current finance-related processes, identify integration requirements between systems, and support change across a complex, multi-site operational landscape.

This is a hands-on, collaborative role that combines strong analytical skills with clear communication and a deep understanding of financial systems within changing technical environments.

Key Responsibilities

• Lead structured requirements gathering across finance and operational stakeholders to capture current processes, pain points, and system dependencies.
• Document and validate business and technical requirements, ensuring traceability, clarity, and alignment with project milestones.
• Support the design of system integrations between our new SaaS platform (Firehawk), financial tools, and interfaces like Firehawk Pay.
• Contribute to UAT planning and execution, ensuring business requirements are fully tested and met.
• Manage changes to scope or requirements, assessing business impact and supporting change control processes.
• Be a subject matter expert on financial processes and systems across the programme lifecycle.
• Support continuous improvement by identifying reusable approaches and maintaining up-to-date documentation.

We’re Looking for Someone Who

• Experience as a Business Analyst within IT or systems change programmes, ideally focused on finance or SaaS, ERP/CRM systems.
• A strong understanding of financial processes and reporting structures within a complex organisation.
• Hands-on experience in requirements elicitation, documentation, change management and stakeholder engagement.
• A methodical and clear communicator with experience translating business needs into actionable technical requirements.
• Familiarity with structured methodologies (Agile, Prince2, BABOK or similar).
• Confident working across hybrid teams, including product, finance, engineering, and operations.
• Willing to travel occasionally to sites across the UK as required.

What we provide to you…

• Competitive Salary.
• £4,000 Annual Car Allowance.
• 25 Days Holiday + Bank Holidays.
• BUPA Private Healthcare (Self).
• Pension Scheme 4% Matched.
• Life Assurance X4 Annual Salary.
• Free On-Site Parking.
• Access to our internal apprentice & personal development schemes.

What are the next steps?

Thousands of families put their trust in Dignity each year to help them say goodbye with dignity, care, and compassion. Behind every one of those services is a network of systems, tools, and processes that make it possible for our teams to deliver exceptional service every day.

This role is about making those systems better – by understanding where we are, where we need to go, and how we get there. Your work will directly support our people to do their jobs more easily, accurately, and confidently – and ensure every family gets the care they deserve.

If you're looking for a role with purpose, impact, and challenge – this could be it.

To be considered for this role, please submit your application via the ‘apply’ button, where a member of our Talent Team will review your application.

FCA Regulation Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.