Operations Manager - Hospitality and Workplace Dining
| Posting date: | 23 June 2025 |
|---|---|
| Salary: | £58,000.00 per year |
| Hours: | Full time |
| Closing date: | 23 July 2025 |
| Location: | Isleworth, England |
| Company: | Baxterstorey |
| Job type: | Permanent |
| Job reference: | 1330496368 |
Summary
We currently have a fantastic opportunity for an Operations Manager to join us and take the lead in revolutionising the food experience, known for their commitment to innovation and successfully creating exceptional workplace environments. As the Account Manager you’ll have the unique opportunity to shape the future of our business and redefine what world-class workplace dining and hospitality looks like. This will involve effective, innovative and hands on strategies with a retail & commercial mindset.
Benefits:
- 33 Days holiday including bank holidays, plus your birthday off
- Company car and bonuses subject to terms & location
- BUPA healthcare
- Pension and life insurance
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Free meals on shift
- Discounts available on our HAPI app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
If you are an inspirational and enthusiastic Operations Manager keen to make a name for yourself within the food service industry, we would love to hear from you!
Job Description
Are you a dynamic operator with a passion for hospitality, food service, and client relationships? Do you thrive in a fast-paced, multi-site environment where innovation and exceptional service set the standard?
We have a fantastic opportunity for an Operations Manager to join our team, overseeing multiple sites within our flagship account. This role is your chance to redefine world-class workplace dining, drive commercial success, and build strong client partnerships in the hospitality and food service sector.
As Operations Manager, you'll lead with a strategic mindset, commercial acumen, and a hands-on approach—ensuring that our hospitality offering remains innovative, competitive, and consistently exceeds client expectations.
Your Role and Key Responsibilities
Operational Excellence in Service Offerings: Ensure the delivery of exceptional food products and services that consistently meet or exceed customer expectations. Regularly review this with key Managers and refine the food offering to maintain competitiveness and relevance in the market.
Client Relationship Management: Nurturing relationships, understanding client needs, addressing concerns, and guaranteeing client satisfaction to build loyalty and support business growth. Provide proactive, relevant recommendations that enhance trust and foster long-term loyalty.
Team Leadership and Development: Provide strategic direction and leadership to the service delivery team. Motivate, guide, and empower team members with clear objectives and the resources needed for success. Focus on creating opportunities for feedback and personal development, aiming to boost morale, drive performance, and support professional growth.
Financial and Account Management: Oversee the financial operations within your area working with the Account Director and Head of Finance, including budgeting, financial reporting, and compliance with accounting standards. Manage and strategies marketing campaigns and sales initiatives, ensuring effective execution to meet and exceed business goals.
Qualifications
What We're Looking For
- Proven experience in multi-site management within the catering, food service, or hospitality industry
- Exceptional communication & client relationship skills
- Strong financial & commercial acumen, with a strategic mindset
- A passion for innovation in food services and delivering world-class hospitality
- Leadership experience, with the ability to develop and motivate teams
- A genuine love for food, hospitality, and creating memorable experiences
Personal Attributes
- Willingness to learn and progress
- Be honest and trustworthy
- Team player
- Respectful
- Flexible and adaptable to change
- Possess cultural awareness and sensitivity
- Demonstrates sound work ethics
- Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
Proud member of the Disability Confident employer scheme