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Receptionist
| Posting date: | 23 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 04 July 2025 |
| Location: | London, HA8 0RW |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | A0344-25-0000 |
Summary
Key Responsibilities: Patient & Visitor Management: Greet patients and visitors in a friendly, courteous, and helpful manner, both face-to-face and over the telephone. Register new patients and temporary residents accurately. Explain practice procedures and policies to patients. Manage patient flow, directing them to appropriate waiting areas or consulting rooms. Handle difficult or distressed patients with sensitivity and professionalism, escalating to senior staff when necessary. Appointment Management: Book, cancel, and re-arrange appointments efficiently using the practice's clinical system (e.g., Emis Web). Deal with urgent appointment requests appropriately and according to practice protocols. Manage the appointment diary, ensuring optimal use of clinician time. Telephone & Communication: Answer telephone calls promptly and courteously, diverting calls or taking messages as appropriate. Liaise with hospitals, pharmacies, and other healthcare providers. Communicate effectively with doctors, nurses, and other practice staff. Prescription Management: Process repeat prescription requests in accordance with practice policy. Assist patients with prescription queries. Data Management & Administration: Accurately update patient records on the clinical system. Scan and code incoming patient correspondence and documents. Manage incoming and outgoing mail. Undertake basic administrative tasks as required (e.g., photocopying, filing). Reception Area Management: Maintain a tidy and organized reception area. Ensure information leaflets and posters are current and well-stocked. Open and close the reception area as per practice procedures, ensuring security protocols are followed. Confidentiality & Data Security: Adhere strictly to patient confidentiality (GDPR) and information governance guidelines at all times. Understand and comply with all practice policies and procedures. Teamwork & Development: Work collaboratively with all members of the practice team. Participate in team meetings and training sessions as required. Be willing to learn new skills and adapt to changes in practice procedures. This job description is not exhaustive and may be adjusted to meet the changing needs of the practice. The post holder may be required to undertake other duties as reasonably requested by the Practice Manager or GP Partners.