Lung Cancer Screening Patient Contact Team Leader

Posting date:	23 June 2025
Salary:	£26,530.00 to £29,114.00 per year
Additional salary information:	£26530.00 - £29114.00 a year
Hours:	Full time
Closing date:	03 July 2025
Location:	Rugby, CV22 5PX
Company:	NHS Jobs
Job type:	Contract
Job reference:	C9218-25-0746

Summary

Accurately add encounters and referrals for patients requiring secondary care. Communicate effectively with patients who may have difficulty expressing themselves, using de-escalation techniques when necessary. Provide VBT (Very Brief Advice) to current smokers, offering encouragement and support to quit smoking. Work collaboratively with multidisciplinary teams, sharing knowledge while respecting role boundaries. Line manage and support Patient Contact Assessors (PCAs) to ensure the team meets performance targets. Act as the first point of escalation for complex patient queries and team concerns. Assist in recruitment, training, and onboarding of new PCAs, ensuring they are well-equipped for their roles. Support the Performance and Pathway Manager and the Failsafe and Administration Manager in performance reviews, one-to-one meetings, and staff development. Monitor sickness absence and performance within the team, conducting return-to-work interviews and escalating concerns as required. Oversee team rotas and workload, adjusting as needed to maintain service delivery. Schedule and facilitate monthly team meetings, preparing agendas, ensuring productive discussions, following up on action items, and promoting effective communication and collaboration within the team. Approve and monitor annual leave requests, ensuring adequate team coverage, and maintaining effective scheduling to meet service needs. Secondment will be considered for internal candidates If you are successful after interview, you must obtain approval from your current line manager to accept the offer. For further details of the role please see the attached job description.