Retail Assistant
| Posting date: | 23 June 2025 |
|---|---|
| Salary: | £10,155.60 per year |
| Additional salary information: | auto-enrolment pension, 25 days holidays plus bank holidays pro rata, employee assistance scheme |
| Hours: | Part time |
| Closing date: | 23 July 2025 |
| Location: | BN41 2PA (Portslade site), BN1 4JE (Outfit London Road), others if required |
| Remote working: | On-site only |
| Company: | Sussex Emmaus |
| Job type: | Permanent |
| Job reference: |
Summary
The Retail Assistant will be responsible for providing excellent customer service,
restocking, processing payments, and helping maintain the store’s appearance
and organisation. They may also be responsible for tasks such as inventory
management, sales promotions, and other administrative duties. This includes working with Companions and volunteers, keeping the shop well stocked, and always maximising income. This is a hands-on role where your ability to lead by example will motivate our team of resident Companions and volunteers to provide exemplary customer service and to generate a financial surplus to support the charity.
Job description
Location: Sussex Emmaus, Portslade and Brighton stores
Accountable to: Outfit Retail Manager
Job dimensions:
To offer excellent customer service and work alongside Companions who are allocated to the shop during the business operating hours, with conduct issues being managed by the Business Manager. To help maintain the store’s appearance, performance, and organisation as instructed by the Retail Manager.
Principal accountabilities:
People: To work alongside and train Companions to increase their skill base and confidence. To organise the day to ensure the store runs smoothly following the Retail Manager’s lead. To train, supervise, motivate, and inspire volunteers and companions. To ensure that all activities under supervision are engaging, enabling, empowering, and holding team members accountable. To support the learning and skills development of Companions and volunteers.
Store operation: To ensure that customers are dealt with in a positive manner, demonstrating excellent customer service. To ensure effective and efficient day-to-day operations by maximising sales. To ensure day-to-day smooth and productive processes are being implemented to excellent standards for quality, culture, and legislative compliance. To ensure premises’ health & safety, security, and maintenance checks and actions are complete within the identified time, and to identify new checks or actions to schedules to comply with Health and Safety requirements. To ensure that cover for the safe operation of the store is always sufficient. To be flexible and cover shifts in other stores when needed.
Stock management: To rotate, label, and display stock as per the Outfit Emmaus procedure. To ensure the administration and implementation of Gift Aid systems on donated goods to maximise income following the correct processes to comply with HMRC requirements, proactively addressing any Gift Aid issues to ensure maximum Gift Aid revenue is achieved. Manoeuvre, lift and carry all items to and from the Warehouse, in and out of buildings. To lead the Companions and volunteers in ensuring all stock is stored, merchandised appropriately.
Safety, Health, and Environment: To be aware of all health and safety requirements within the storestaking corrective action as and when required, and informing/liaising with managers and team as necessary. Ensure safe working systems are adhered to in conjunction with the Emmaus policies and procedures, and are compliant with all relevant legal requirements. To ensure that health and safety is adhered to in terms of equipment use and manual handling guidelines are followed
Ensure work areas follow correct processing procedures, ensuring that the work area is always kept clean and tidy.
Other duties
Any other duties and accountabilities as required by the Retail Manager, including additional duties and responsibilities to cover for holidays and absences.
Special Requirements
Sussex Emmaus runs its business operations five days a week, Tuesday to Saturday. This role is for two days, Friday and Saturday. To oversee and aid in the lifting of heavy items safely. A key challenge is balancing our charitable purpose with our social enterprise activities. A requirement to support Solidarity[1] activities undertaken by the Community. To lead by example by demonstrating appropriate behaviours, values, and culture. To learn and engage with the Emmaus ethos as presented in the Universal Manifesto[2] and embodied in the history and experience of all involved in Emmaus. All employees are subject to DBS check. [1] Solidarity within the context of Emmaus is the working with groups and individuals towards the
alleviation of poverty, social exclusion and suffering and responding to local, national and international appeals for relief and support. [1] The English version of the Universal Manifesto is available at http://emmaus-international.org/ under ‘Our Publications’.
General
To be flexible and willing to carry out any other reasonable duties as required
To play a full role in the Sussex Emmaus Community, fulfilling additional tasks as requested by the management team. To understand and work in accordance with the principles of Emmaus International and uphold its values and ethos.
TO APPLY, PLEASE DOWNLOAD AND READ THE JOB PACK HERE: https://www.emmausbrighton.co.uk/support-us/work-with-us
This pack provides you with useful information about our organisation, the job vacancy, and the application process. Please take the time to read this pack and our website to find out more about our charity, community, and social enterprise.
To apply, please send your CV and supporting statement showing how you meet the person specification to contact@emmausbrighton.co.uk or by post to Rachida Zitouni, Sussex Emmaus, Drove Road, Portslade, BN41 2PA.
If you would like an informal chat before applying, please contact Rachida Zitouni, Business Manager, on 07521 426646.
We reserve the right to close this vacancy earlier should we receive a high number of suitable applications. Please apply early to avoid disappointment.
restocking, processing payments, and helping maintain the store’s appearance
and organisation. They may also be responsible for tasks such as inventory
management, sales promotions, and other administrative duties. This includes working with Companions and volunteers, keeping the shop well stocked, and always maximising income. This is a hands-on role where your ability to lead by example will motivate our team of resident Companions and volunteers to provide exemplary customer service and to generate a financial surplus to support the charity.
Job description
Location: Sussex Emmaus, Portslade and Brighton stores
Accountable to: Outfit Retail Manager
Job dimensions:
To offer excellent customer service and work alongside Companions who are allocated to the shop during the business operating hours, with conduct issues being managed by the Business Manager. To help maintain the store’s appearance, performance, and organisation as instructed by the Retail Manager.
Principal accountabilities:
People: To work alongside and train Companions to increase their skill base and confidence. To organise the day to ensure the store runs smoothly following the Retail Manager’s lead. To train, supervise, motivate, and inspire volunteers and companions. To ensure that all activities under supervision are engaging, enabling, empowering, and holding team members accountable. To support the learning and skills development of Companions and volunteers.
Store operation: To ensure that customers are dealt with in a positive manner, demonstrating excellent customer service. To ensure effective and efficient day-to-day operations by maximising sales. To ensure day-to-day smooth and productive processes are being implemented to excellent standards for quality, culture, and legislative compliance. To ensure premises’ health & safety, security, and maintenance checks and actions are complete within the identified time, and to identify new checks or actions to schedules to comply with Health and Safety requirements. To ensure that cover for the safe operation of the store is always sufficient. To be flexible and cover shifts in other stores when needed.
Stock management: To rotate, label, and display stock as per the Outfit Emmaus procedure. To ensure the administration and implementation of Gift Aid systems on donated goods to maximise income following the correct processes to comply with HMRC requirements, proactively addressing any Gift Aid issues to ensure maximum Gift Aid revenue is achieved. Manoeuvre, lift and carry all items to and from the Warehouse, in and out of buildings. To lead the Companions and volunteers in ensuring all stock is stored, merchandised appropriately.
Safety, Health, and Environment: To be aware of all health and safety requirements within the storestaking corrective action as and when required, and informing/liaising with managers and team as necessary. Ensure safe working systems are adhered to in conjunction with the Emmaus policies and procedures, and are compliant with all relevant legal requirements. To ensure that health and safety is adhered to in terms of equipment use and manual handling guidelines are followed
Ensure work areas follow correct processing procedures, ensuring that the work area is always kept clean and tidy.
Other duties
Any other duties and accountabilities as required by the Retail Manager, including additional duties and responsibilities to cover for holidays and absences.
Special Requirements
Sussex Emmaus runs its business operations five days a week, Tuesday to Saturday. This role is for two days, Friday and Saturday. To oversee and aid in the lifting of heavy items safely. A key challenge is balancing our charitable purpose with our social enterprise activities. A requirement to support Solidarity[1] activities undertaken by the Community. To lead by example by demonstrating appropriate behaviours, values, and culture. To learn and engage with the Emmaus ethos as presented in the Universal Manifesto[2] and embodied in the history and experience of all involved in Emmaus. All employees are subject to DBS check. [1] Solidarity within the context of Emmaus is the working with groups and individuals towards the
alleviation of poverty, social exclusion and suffering and responding to local, national and international appeals for relief and support. [1] The English version of the Universal Manifesto is available at http://emmaus-international.org/ under ‘Our Publications’.
General
To be flexible and willing to carry out any other reasonable duties as required
To play a full role in the Sussex Emmaus Community, fulfilling additional tasks as requested by the management team. To understand and work in accordance with the principles of Emmaus International and uphold its values and ethos.
TO APPLY, PLEASE DOWNLOAD AND READ THE JOB PACK HERE: https://www.emmausbrighton.co.uk/support-us/work-with-us
This pack provides you with useful information about our organisation, the job vacancy, and the application process. Please take the time to read this pack and our website to find out more about our charity, community, and social enterprise.
To apply, please send your CV and supporting statement showing how you meet the person specification to contact@emmausbrighton.co.uk or by post to Rachida Zitouni, Sussex Emmaus, Drove Road, Portslade, BN41 2PA.
If you would like an informal chat before applying, please contact Rachida Zitouni, Business Manager, on 07521 426646.
We reserve the right to close this vacancy earlier should we receive a high number of suitable applications. Please apply early to avoid disappointment.