Client Liaison / Training Coordinator
| Posting date: | 23 June 2025 |
|---|---|
| Salary: | £25,000.00 to £27,000.00 per year |
| Hours: | Full time |
| Closing date: | 23 July 2025 |
| Location: | TN29 9SL |
| Remote working: | On-site only |
| Company: | Taskmasters (UK) Limited |
| Job type: | Permanent |
| Job reference: |
Summary
Job Overview
We are seeking a highly organised and customer-focused Client Liaison / Training Coordinator to support the smooth delivery of our training courses. This role involves managing the full customer journey—from handling initial enquiries and booking courses to preparing course paperwork, issuing certificates, and collecting feedback.
You will be the first point of contact for clients and play a key role in maintaining high levels of customer satisfaction while supporting the training team in administrative and planning functions.
Key Responsibilities
• Manage the end-to-end booking process: confirm bookings, issue joining instructions and reminders, prepare course materials, and distribute attendance certificates.
• Oversee course attendance records and ensure timely communication with participants.
• Coordinate training logistics, including scheduling, room setup, refreshments, and IT/AV requirements.
• Maintain an accurate and up-to-date list of all courses offered, ensuring website content is current.
Customer service and communication
• Serve as the first point of contact for all training-related enquiries via phone and email.
• Maintain the training CRM/database
• Plan open courses in advance, monitoring demand and coordinating with the Training team
• Follow up with attendees post-training to gather feedback and support promotional activity, including updating social media content.
Team support
• Provide administrative assistance to the training team and contribute to general office operations.
• Ensure timely dispatch of course confirmations, and other essential documents.
• Maintain accurate records and support the organisation of training resources (e.g., printed materials, equipment).
Essential Experience:
• Proven experience in administration, coordination, or customer service roles.
• Strong organisational and time management skills.
• Excellent written and verbal communication.
• Attention to detail and a high level of accuracy.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and collaboratively within a team.
(Experience with CRM or database systems is desirable—particularly Zoho)
Personal Qualities
• Proactive and solutions oriented.
• Committed to delivering excellent customer service.
• Flexible and adaptable in a dynamic environment.
• Professional, approachable, and positive attitude.
• Strong interpersonal skills with the ability to build effective relationships.
• Have a positive ‘can do’ attitude
We are seeking a highly organised and customer-focused Client Liaison / Training Coordinator to support the smooth delivery of our training courses. This role involves managing the full customer journey—from handling initial enquiries and booking courses to preparing course paperwork, issuing certificates, and collecting feedback.
You will be the first point of contact for clients and play a key role in maintaining high levels of customer satisfaction while supporting the training team in administrative and planning functions.
Key Responsibilities
• Manage the end-to-end booking process: confirm bookings, issue joining instructions and reminders, prepare course materials, and distribute attendance certificates.
• Oversee course attendance records and ensure timely communication with participants.
• Coordinate training logistics, including scheduling, room setup, refreshments, and IT/AV requirements.
• Maintain an accurate and up-to-date list of all courses offered, ensuring website content is current.
Customer service and communication
• Serve as the first point of contact for all training-related enquiries via phone and email.
• Maintain the training CRM/database
• Plan open courses in advance, monitoring demand and coordinating with the Training team
• Follow up with attendees post-training to gather feedback and support promotional activity, including updating social media content.
Team support
• Provide administrative assistance to the training team and contribute to general office operations.
• Ensure timely dispatch of course confirmations, and other essential documents.
• Maintain accurate records and support the organisation of training resources (e.g., printed materials, equipment).
Essential Experience:
• Proven experience in administration, coordination, or customer service roles.
• Strong organisational and time management skills.
• Excellent written and verbal communication.
• Attention to detail and a high level of accuracy.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and collaboratively within a team.
(Experience with CRM or database systems is desirable—particularly Zoho)
Personal Qualities
• Proactive and solutions oriented.
• Committed to delivering excellent customer service.
• Flexible and adaptable in a dynamic environment.
• Professional, approachable, and positive attitude.
• Strong interpersonal skills with the ability to build effective relationships.
• Have a positive ‘can do’ attitude