Integration & Support Supervisor

Posting date:	23 June 2025
Salary:	£38,626 to £41,511 per year
Hours:	Full time
Closing date:	07 July 2025
Location:	Chichester, West Sussex, PO19 1RQ
Company:	West Sussex County Council
Job type:	Contract
Job reference:	CPP01138_1750688283

Summary

We are looking for an Integration and Support Supervisor to become a vital part of the Refugee, Resettlement & Migration Service.

You will play a vital role in providing front-line integration and support services directly to individuals and families from conflict-affected countries, assisting with their relocation to the UK, their stay in temporary accommodation or host placements, and their transition into settled accommodation.

If you have exceptional attention to detail, strong communication skills, and the ability to showcase personal resilience and professionalism, we would like to hear from you!

Salary: £38,626 to £41,511 per annum

Contract Type: Fixed Term Contract for 12 months.

Working Pattern: Full-time (37 hours per week)

Location: County Hall, West Street, Chichester PO19 1RQ

Interview Date: 16th and 17th July

Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.

This role requires the successful candidate to travel throughout the county for visits. Regular attendance at your designated base location will also be necessary, and there will be opportunities for remote work. Final arrangements will be confirmed with the successful candidate.

The role involves engaging confidently with families in person. While managing a caseload is not part of the responsibilities, there is an expectation to support case holders and to take initiative in independently delivering transactional activities.

Occasionally, the work may involve interacting with individuals experiencing significant trauma or difficult circumstances, requiring genuine empathy, professionalism, and resilience to provide appropriate support.

You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes available.

About the Job

As an Integration and Support Supervisor, you will oversee the daily delivery of a diverse integration and support service to a range of clients.

Our work in Integration and Support Team and any given day can often feel quite different from the next! There will be some key responsibilities likely to feature in this role, including:

• Daily management of the casework service, overseeing resources within budget constraints to ensure service continuity and consistent service levels, including planning for and addressing fluctuations in service demand.
• Recognising and responding to urgent safeguarding needs, promoting long-term planning when appropriate, identifying and addressing gaps in policy or practice, and ensuring the efficient allocation of work within the team.
• Working collaboratively across WSCC and partner teams and services to coordinate efforts in identifying areas for improvement within the service, with a particular focus on opportunities to enhance customer self-service.
• Being a proactive leader, you will manage an Integration and Support team, overseeing their performance management and professional growth. This includes establishing mentorship programs, setting and monitoring goals and objectives, and maintaining a balance between skill development and ongoing training to ensure a highly effective team.

If you enjoy working in a fast-paced environment and relish being part of a close-knit team, supporting colleagues to deliver better outcomes for the residents of West Sussex. we want to hear from you!

Required Qualifications and Skills

• Degree in a relevant subject or equivalent qualification or experience, demonstrating comparable applied knowledge in researching, analysing, and evaluating arguments and information related to refugee support or a related field.
• Supervisory or management experience and evidence of continuous professional development.
• Skills to work in a customer-focused manner, delivering high-quality service with excellent attention to detail, thereby establishing trust and confidence with customers.
• Proven ability to compose and produce clear, concise written business reports for various purposes, including research, project proposals, and business cases outlining recommended courses of action.
• Strong IT skills, including proficiency with Microsoft Office packages, enabling the production of written and statistical reports.
• Excellent communication skills, particularly verbal communication, with the ability to influence the actions of others and convey complex and potentially sensitive information.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Rewards and Benefits

We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

A laptop and mobile will be supplied if applicable to your role. You will benefit from 25 days annual leave, rising to 28 days after 5 years' service plus the opportunity to buy additional leave and an excellent local government pension scheme

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.

Further Information

The reference number for this role is CPP01138

For issues or queries regarding your application please contact .

Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, enhanced Disclosure and Barring Service (DBS) check, satisfactory references, and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.