Public Liaison Manager
| Posting date: | 23 June 2025 |
|---|---|
| Salary: | £42,848 per year |
| Hours: | Part time |
| Closing date: | 06 July 2025 |
| Location: | Bristol |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 410577/2 |
Summary
If so, we are looking for a Public Liaison Manager to join us at the Driver and vehicle Standards Agency (DVSA) and we’d love to hear from you.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers
Please note: This part time role will require the successful applicant to work three days per week, Wednesday to Friday.
The advertised salary will be pro rata as the vacancy is part time.
You will play a significant role in safeguarding DVSA’s reputation with the public by leading and managing the Public Liaison Team.
You will help ensure we always deliver an excellent level of service to our customers. You’ll have oversight of first and second stage complaints, claims for compensation, MOT appeals from garages who wish to join or remain within the MOT scheme, and requests for information made under the Data Protection Act (DPA).
This is a fantastic opportunity for someone who has experience working with complaints and data protection to use and consolidate their skills and experience in a high-profile and varied role. You will have the opportunity to represent the agency and share your expertise at various meetings, gain valuable insight into DVSA front-line operations, and lead on the implementation of process improvements.
Your responsibilities will include, but aren’t limited to:
- Leadership and management of the Public Liaison Team to ensure we always provide an excellent level of service to our customers
- Responding to first and second stage correspondence and complaints, ensuring they are completed to a high standard within agreed timescales
- Ensure timely resolution to claims made against the agency for compensation/out of pocket expenses
- Review decisions made by case review team and MOT enforcement staff on MOT appeals to ensure DVSA can defend a robust position in court, if necessary
- Ensure the Public Liaison Team responds to requests for information under the DPA within statutory obligations and in line with relevant legislation
Oversee the maintenance of DVSA’s Welsh Language Scheme, ensuring services and documentation meet published commitments
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Proud member of the Disability Confident employer scheme