Medical Receptionist - General Practice
| Posting date: | 23 June 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 25 July 2025 |
| Location: | Leominster, HR6 9QL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | S0001-25-0035 |
Summary
The successful applicant will be highly efficient and organised with excellent computer and communication skills, both oral and written. You will require good interpersonal skills and flexibility to tackle the different scenarios which may arise. Keyboard/computer skills essential. Applicants must have a flexible approach to working and be prepared to work additional hours, as and when required, to help cover periods of staff shortage. You will have the opportunity to work across the three surgeries. Previous NHS experience is not essential but will be an advantage. Only short listed applicants will be notified. The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the Practice appointments system Processing face to face and telephone requests for appointments, visits and telephone consultations and ensuring calls are dealt with in the appropriate manner Effective care navigation of patient enquiries being able to appropriately sign post patients to the most appropriate clinician or service and identifying which patients need a GP appointment, nurse appointment, physiotherapy triage etc. and which can be dealt with administratively Actioning emails from doctors and nurses or other members of the team and tasks on the clinical system Taking messages and passing on information to the relevant person in a timely manner Monitoring the flow of patients through the waiting room Dealing with prescription requests and queries in accordance with Practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Using AccuRX texting system to send links and messages to patients as per practice protocols. Proactively using prompts to engage patients in conversation to book health needs such as smear test due, baby imms. Processing new registrations Deal with samples in the appropriate way Taking payment for and recording of non NHS work Keeping the reception area and waiting area free from obstructions and clutter. * A full Job Description & Person Specification is attached to this advert*