SPA Support Worker
| Posting date: | 23 June 2025 |
|---|---|
| Salary: | £24,625.00 to £25,674.00 per year |
| Additional salary information: | £24625.00 - £25674.00 a year |
| Hours: | Full time |
| Closing date: | 09 July 2025 |
| Location: | Colchester, CO4 5HG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9364-25-0673 |
Summary
Clinical Documentation and Record Managemento Open and update referrals on electronic patient records (e.g. Paris, SystmOne, EMIS).o Accurately document triage outcomes and patient contact details.o Maintain up-to-date demographic and clinical information in the system.Liaison and Coordinationo Communicate with GPs, other healthcare professionals, social services, and internalteams to request missing information.o Coordinate collection and collation of relevant clinical documentation (e.g. previous mental health history, safeguarding plans).Multi-disciplinary Team Supporto Attend and contribute to daily or weekly referral review meetings (MDTs), bringing forward relevant cases or queries.o Take notes or minutes where appropriate and ensure follow-up actions are logged.Monitoring and Escalationo Monitor referral queues and timelines to ensure timely response and triage in line with service standards.o Identify and escalate any deterioration in mental health or urgent safeguarding issues to appropriate clinical staff.Safeguarding and Risk Awarenesso Be alert to safeguarding issues and follow appropriate protocols when concerns are identified.o Participate in risk discussions and assist in compiling risk profiles for new referrals. Administrative Support to Clinical Pathwayso Assist with booking initial assessment appointments where required.o Assist in sending reminders for scheduled appointments.o Upload and tag relevant clinical correspondence and investigations to patient records.Service User Communicationo Provide information to service users about what to expect from the SPA process.