Online Community Manager - French Speakers
| Posting date: | 23 June 2025 |
|---|---|
| Salary: | £13 per hour |
| Hours: | Part time |
| Closing date: | 23 July 2025 |
| Location: | Manchester, Greater Manchester |
| Remote working: | Fully remote |
| Company: | Ocean Communications |
| Job type: | Contract |
| Job reference: |
Summary
Leading Gaming Client - Community Management - Fluent / Native French Speakers
(Working from Home - UK)
Start date: Approx Monday 7th July 2025
Training is conducted online in a virtual classroom from home and must be attended in full, along with self-paced work. All time in training will be paid, and times will be arranged directly with you to fit in with your current schedule.
Hours of work will be anytime between 9:30am and 4:30pm Mon-Fri (to be discussed).
Language Skills
Fluent English (Spoken & Written)
AND
Fiuent / Native French Speaker (C2 Level)
Hours - Min 10 hours per week to begin with (This role will be Part-Time)
MUST HAVE PREVIOUS EXPERIENCE IN COMMUNITY MANAGEMENT (PAID OR VOLUNTEER)
MISSION:
Develop a deep understanding of client processes and how to apply these processes.
Take ownership of customer interaction and provide world class level of support.
Provide exceptional customer experience as measured through customer surveys.
Meet and exceed expectations
PERONSAL PROFILE:
Passion for the gaming industry.
Demonstrate strong logical thinking.
Passionate about engaging with players while understanding their issues and finding solutions.
Have a consumer-oriented mindset and willingness to provide the best service.
Advanced technical knowledge and experience.
High level of reading comprehension and understanding of game-specific terminology, slang, and context.
LANGUAGES:
Excellent written skills (fluency and accurate typing). Testing: French CEFR 2, English CEFR B2 or better.
COMMUNITY MANAGEMENT ROLE
General Responsibility:
Able to manage Moderators and interface effectively with Management.
Duties may include
Manage brand social media channels; monitor and drive conversation; oversee moderation, publish regular content, and follow the content calendar.
Analyse social channel data and prepare reports on community health.
Publish and potentially create content.
Craft compelling marketing communications to attract, engage, and inspire game enthusiasts.
Design and deploy in-game community management features (i.e. FAQs, tips & tricks, Game Guide).
Communicate regularly with Customer Support and Moderators.
Regularly engage with players at a 1:1 level, encouraging discussion and engagement to contribute towards the growth of the community.
Identify and engage with high-value customers, rewarding valuable players for spending time in the game/community.
Assist in Influencer programs, contests, and other community engagement programs.
Support product marketing to execute cross-promotions across games and channels.
Deliver regular community updates to the business, informing them of community sentiment and player-focused campaign performance.
Provide qualitative and quantitative feedback based on A/B testing and consumer insights through online surveys, polls, and close monitoring of community channels.
Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
Communications, able to craft commentary and present company updates and information in a clear, authentic manner, with excellent grammar and game vocabulary.
Monitoring all assigned Community channels, coordinating Moderation efforts, and offering guidance to Mods as needed.
Understanding of escalation pathways for sensitive or critical content, per the client's guidelines.
Able to task-switch with ease and evolve as the requirements of the role change over time.
Participate in weekly product calls to share the highlights regarding the store reviews
Event planning and execution, attendance at the live streams, reporting, and participation in community celebration events.
Escalate service interruptions: Forward information about service interruptions to the team, create IT tickets
Compensation: Prepare and send gifts to players to compensate for game issues
Rest assured, we will be here to help and support you along the way during the admissions process, through training and in the future once you have certified.
A criminal record check will need to be provided to us, but we cover the cost for this.
**You must be at least 18 years of age and living in the UK to apply for this position. You must be able to provide proof of right to work in the UK**
(Working from Home - UK)
Start date: Approx Monday 7th July 2025
Training is conducted online in a virtual classroom from home and must be attended in full, along with self-paced work. All time in training will be paid, and times will be arranged directly with you to fit in with your current schedule.
Hours of work will be anytime between 9:30am and 4:30pm Mon-Fri (to be discussed).
Language Skills
Fluent English (Spoken & Written)
AND
Fiuent / Native French Speaker (C2 Level)
Hours - Min 10 hours per week to begin with (This role will be Part-Time)
MUST HAVE PREVIOUS EXPERIENCE IN COMMUNITY MANAGEMENT (PAID OR VOLUNTEER)
MISSION:
Develop a deep understanding of client processes and how to apply these processes.
Take ownership of customer interaction and provide world class level of support.
Provide exceptional customer experience as measured through customer surveys.
Meet and exceed expectations
PERONSAL PROFILE:
Passion for the gaming industry.
Demonstrate strong logical thinking.
Passionate about engaging with players while understanding their issues and finding solutions.
Have a consumer-oriented mindset and willingness to provide the best service.
Advanced technical knowledge and experience.
High level of reading comprehension and understanding of game-specific terminology, slang, and context.
LANGUAGES:
Excellent written skills (fluency and accurate typing). Testing: French CEFR 2, English CEFR B2 or better.
COMMUNITY MANAGEMENT ROLE
General Responsibility:
Able to manage Moderators and interface effectively with Management.
Duties may include
Manage brand social media channels; monitor and drive conversation; oversee moderation, publish regular content, and follow the content calendar.
Analyse social channel data and prepare reports on community health.
Publish and potentially create content.
Craft compelling marketing communications to attract, engage, and inspire game enthusiasts.
Design and deploy in-game community management features (i.e. FAQs, tips & tricks, Game Guide).
Communicate regularly with Customer Support and Moderators.
Regularly engage with players at a 1:1 level, encouraging discussion and engagement to contribute towards the growth of the community.
Identify and engage with high-value customers, rewarding valuable players for spending time in the game/community.
Assist in Influencer programs, contests, and other community engagement programs.
Support product marketing to execute cross-promotions across games and channels.
Deliver regular community updates to the business, informing them of community sentiment and player-focused campaign performance.
Provide qualitative and quantitative feedback based on A/B testing and consumer insights through online surveys, polls, and close monitoring of community channels.
Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
Communications, able to craft commentary and present company updates and information in a clear, authentic manner, with excellent grammar and game vocabulary.
Monitoring all assigned Community channels, coordinating Moderation efforts, and offering guidance to Mods as needed.
Understanding of escalation pathways for sensitive or critical content, per the client's guidelines.
Able to task-switch with ease and evolve as the requirements of the role change over time.
Participate in weekly product calls to share the highlights regarding the store reviews
Event planning and execution, attendance at the live streams, reporting, and participation in community celebration events.
Escalate service interruptions: Forward information about service interruptions to the team, create IT tickets
Compensation: Prepare and send gifts to players to compensate for game issues
Rest assured, we will be here to help and support you along the way during the admissions process, through training and in the future once you have certified.
A criminal record check will need to be provided to us, but we cover the cost for this.
**You must be at least 18 years of age and living in the UK to apply for this position. You must be able to provide proof of right to work in the UK**