Engagement Support Worker | University Hospitals Bristol and Weston NHS Foundation Trust
| Posting date: | 23 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £31,049 - £37,796 pa pro rata |
| Hours: | Part time |
| Closing date: | 23 July 2025 |
| Location: | Bristol, BS2 8BJ |
| Company: | University Hospitals Bristol and Weston NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7244989/387-WC4989-HN |
Summary
This is a great opportunity requiring compassion, empathy and organisation. The role is to work closely with the Multi-professional Team (MDT), and under the supervision and guidance of the Coordination and Engagement Manager to ensure patient engagement with delivery of care to Children and Young People (CYP) and their families. This will involve being amongst the family’s first contact with the service, and an on-going bridge between them and the Multi-professional team of clinicians and managers involved in their care.
The postholder will be required to work up to 37.5 hours per week.
• To be responsible for the daily management, coordination and smooth running of the Engagement Team group, including workload, staff development & wellbeing including coordination of peer review & supervision.
• To case manage and be the point of contact for patients and families.
• Co-ordinate support, referring and liaising effectively with all professions, agencies and other parties involved with families.
• Promote and help implement timely attendance to appointments
• Manage and lead virtual, telephone and face to face appointments with families.
• Travel to various clinic locations across the South West
• Provide emotional support to patients and families, including at times of crisis.
• To provide information about further support appropriate to the patient’s needs
• Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice
• Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit (including, Clinical Document System, Careflow EPR, Evolve and service data collection)
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
This advert closes on Friday 11 Jul 2025
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